kidless Posted June 5, 2008 #1 Share Posted June 5, 2008 I want to redeem points from my RCCI Visa for an obc on our September cruise. When I call the number in my booklet 1-800-421-2110 I got an automatic attended who instructed me to push a button for everything under the sun except redeeming points. I finally got a real person when I explained what I wanted they said they had to direct me to that department so they then put me back to my girlfriend the automatic attended who still wasn't giving me a number to push for redeeming points. Am I doing it wrong......Does anyone have a direct number or can tell me how to handle this....Thanks Link to comment Share on other sites More sharing options...
kc320 Posted June 5, 2008 #2 Share Posted June 5, 2008 I always just call the # on the back of my card... I don't have it with me so I don't know if it's the same one you called or not...maybe try that or call the # in your book again... I think sometimes you just get caught in a loop and have to hang up & get back in again.. Link to comment Share on other sites More sharing options...
Sand_Sun_Sea73 Posted June 5, 2008 #3 Share Posted June 5, 2008 Just did it yesterday - called the # on the back of the card 800-421-2110 and like you, listened to every possible option which didn't include redeeming points. Waited for a human (I believe under speak to customer service rep at the VERY END OF CHOICES) but I just told her I wanted to redeem royal points and she did it for me and said I'd receive it in the mail. Maybe you got a bad human, may just want to give it another try, kind of like Royal Caribbean - if you don't get the answer you want the 1st time, give it another try:) Link to comment Share on other sites More sharing options...
Leesbrug Land Posted June 5, 2008 #4 Share Posted June 5, 2008 The number on the back of my card is 1-800-421-2110. Link to comment Share on other sites More sharing options...
kidless Posted June 5, 2008 Author #5 Share Posted June 5, 2008 ok, the number on the back is the same number in the booklet which is the same I called.....well let me give it another try see if I get my girlfriend again...thanks Link to comment Share on other sites More sharing options...
kidless Posted June 5, 2008 Author #6 Share Posted June 5, 2008 Otay, your right called back pushed "0" got a person and took care of it in a minute. :D Link to comment Share on other sites More sharing options...
PC2 Posted June 5, 2008 #7 Share Posted June 5, 2008 Otay, your right called back pushed "0" got a person and took care of it in a minute. :D I was told to keep pressing "0" until I got a real person and I have done it twice and it has worked. That person has been the one to help me. Link to comment Share on other sites More sharing options...
kc320 Posted June 5, 2008 #8 Share Posted June 5, 2008 Glad you were able to get thru & get your points redemed... Link to comment Share on other sites More sharing options...
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