Princess Customer Service Extraordinaire.

[RickEk]

Thanks for all the wonderful stories. I daresay that Princess gets things right more often than not. :)

[Times Prince]

I have a story too:

 

Island Princess RT LA-HI 2006.

...

For her she thought the trip was over. Without the chair she could not go ashore. She could only eat via room service unless her husband and I brought her buffet. She was in tears.

 

The next morning the ship senior engineer officer showed up with 6 little engineer oompa-loompas and picked up her chair and took it to the engine room, only to return with it in BETTER WORKING ORDER than when it was first rented, less than 4 hours later.

...

They gave my sister a miracle and our whole family will be forever greatful for the extra effort it took from so many staff to put my sister back into the driver's seat.

 

Having experienced this, i often tilt my head to complaints that I see on this board. The worst things to happen on a cruise are not speed of the lines in the buffet or the presence of an eggcrate mattress. Much worse can happen and when it happened to us, Princess was there in proud force.

 

--bob

Gotta love those oompa-loompas! :D Those are some of the behind the scenes folk that almost no one ever sees, but make our vacations superlative !

 

Thanks for sharing !

 

Times Prince Bob

[vette]

Hey Texrails,

 

I just sent out a e-mail to you. Did you make it through the Galveston hurricane okay?

 

Vette

[RickEk]

Gotta love those oompa-loompas! :D Those are some of the behind the scenes folk that almost no one ever sees, but make our vacations superlative !

 

Thanks for sharing !

 

Times Prince Bob

 

I'm sure some folks may take exception to the term "oompa-loompas", but I choose to view it as you have... the folks behind the scenes doing all the work.

 

On our first cruise on the Island Princess, we were touring the ship on embarkation day and when we were walking near the gym, this secret door opened (it was just a panel on the wall) and out trooped about 8 guys (all very short Filipinos) carrying workbags, tubing and wire. I don't know where they were going, but they were off to fix something.

[cathi]

About time for a couple of "Atta boys" for Princess. Glad to see the good stories getting some coverage!!

[wizard-of-roz]

I LOVE PRINCESS..and, I love their responsiveness to problems......

Thank you for sharing your experiences. :)

[TexasJam]

I love this positive thread! :)

 

Jamie

[cacy6893076]

Wheeeew. Finally a respite form the dinning/dining "complaints".:)Big warm fuzzy sigh.

Remember, your cruise dollars pay for the oompah-loompahs , maybe youdon't see them too often, but they are there.