well im back from cruising

[Down-Unders]

Do you think they will offer us any kind of refund? or do they think that $50 OBC is enough?

 

Lilly

 

 

 

With the history of the ship breaking down $50.00 is a insult, plus Noumea after dark. I would be looking at a two for one on my next cruise at the very least.

[kimmidoll]

Hi everyone. I am new to this board just today found it. My family and I was on board the pacific sky 28th march 12 night voyage as well.

 

We are so disappointed with P+O and the $50 OBC. My husband and I got it but we didn't get it for our 2 kids as they are under 14. We spent well over $3000 on board and paid about $6000 to cruise, so for me, $100 is just a drop in the ocean. And having 2 kids who are little and stuck in the room is a lot harder than letting your 14yr olds just roam the boat. The people with little kids should definately get the $50 as well as it is harder to look after little ones with cabin fever than older kids.

 

Not getting to Noumea during the day, I understand, upset sure but understand because it was the weathers fault. But when the boat broke down and we didn't get to Suva, thats not fair. It is P+Os fault, not ours so we should be adequately compensated.

 

Anyway, we have been on the phone to them today and didn't get anywhere, they are getting a manager to call me back but said that it won't make a difference as the company has had a meeting and it was decided not to offer anything to anyone who complains as we already got the $50 OBC.

 

I am really quite dirty about the whole thing.

 

Just my thoughts....and would love to hear back from anyone else with their views....

[thied]

Hi everyone. I am new to this board just today found it. My family and I was on board the pacific sky 28th march 12 night voyage as well.

 

We are so disappointed with P+O and the $50 OBC. My husband and I got it but we didn't get it for our 2 kids as they are under 14. We spent well over $3000 on board and paid about $6000 to cruise, so for me, $100 is just a drop in the ocean. And having 2 kids who are little and stuck in the room is a lot harder than letting your 14yr olds just roam the boat. The people with little kids should definately get the $50 as well as it is harder to look after little ones with cabin fever than older kids.

 

Not getting to Noumea during the day, I understand, upset sure but understand because it was the weathers fault. But when the boat broke down and we didn't get to Suva, thats not fair. It is P+Os fault, not ours so we should be adequately compensated.

 

Anyway, we have been on the phone to them today and didn't get anywhere, they are getting a manager to call me back but said that it won't make a difference as the company has had a meeting and it was decided not to offer anything to anyone who complains as we already got the $50 OBC.

 

I am really quite dirty about the whole thing.

 

Just my thoughts....and would love to hear back from anyone else with their views....

we were not on the pacific sky we were on the pacific sun

[kimmidoll]

oops sorry meant to say Pacific Sun. We are disappointed with the handling of the Suva issue on the pacific sun 28th march 12 night cruise.

 

We have previously cruised on Pacific Sky and loved every minute of it.

[thied]

oops sorry meant to say Pacific Sun. We are disappointed with the handling of the Suva issue on the pacific sun 28th march 12 night cruise.

 

We have previously cruised on Pacific Sky and loved every minute of it.

so what did they say was the problem with ship braking down?

[kimmidoll]

hi there!

they said that the reason we didn't go to suva was due to the ship having a technical fault but that they had decided as a company (at a meeting about the issue) that the $50 OBC was adequate compensation.

 

the guy also said that they have had quite a lot of complaints about this cruise, including the food and of course, the suva thing.

 

i guess i will just hear from the manager tomorrow. i have a feeling that if there is enough people kicking up a stink, they will offer something else. as he basically admitted it was P&Os fault but that they won't change their minds.

 

anyway, wait and see, i guess....

 

what do you think about it all?

[jingles83]

If enough feel strongly about it then complain in numbers, if you get lame excuses threaten to go public (current affair shows etc) and complain.

 

In this economic climate as good as they say their bookings are they can't afford for bad publicity. $50 isn't much for the delays and missing a port.

 

Can I ask what would people on this cruise consider fair compensation?cause you should be putting that to them as well. If you want 2 for 1 next cruise tell them, if you want 20% discount tell them, if you're happy with $100 pp refund tell them. They can only say no.

 

Hope all these things are fixed for my September cruise.

 

Cheers

Jingles.:)

[ImOn2U]

interesting chat here

:cool:

[thied]

If enough feel strongly about it then complain in numbers, if you get lame excuses threaten to go public (current affair shows etc) and complain.

 

In this economic climate as good as they say their bookings are they can't afford for bad publicity. $50 isn't much for the delays and missing a port.

 

Can I ask what would people on this cruise consider fair compensation?cause you should be putting that to them as well. If you want 2 for 1 next cruise tell them, if you want 20% discount tell them, if you're happy with $100 pp refund tell them. They can only say no.

 

Hope all these things are fixed for my September cruise.

 

Cheers

Jingles.:)

well when a ship stops dead in the water with no pwer at except em or battery power that when on and off all the time and it took about an hour before they got the e/m gen sets going and another 3-4 feore they got one engine going partly,one would think it was a little more then technical fault. as i found out they lost all axcess to there fuel supply for all engines

[jingles83]

well when a ship stops dead in the water with no pwer at except em or battery power that when on and off all the time and it took about an hour before they got the e/m gen sets going and another 3-4 feore they got one engine going partly,one would think it was a little more then technical fault. as i found out they lost all axcess to there fuel supply for all engines

 

Thied, I'm not disagreeing with any of you on the cruise, I've just read lots of previous threads where people complain of missing ports etc so I'm curious for the people on your cruise, what do you consider to be fair compensation for the problems you encountered.

 

For example I received extremely bad service at a hotel on the GC, air con didn't work, reception staff member rude, took 2 days to be moved rooms. Upon my return home I complained in writing to the manager, I then received an apology phone call from said staff member, written apology from manager and a refund cheque for a nights accommodation. I thought this was fair. I had told them in my complaint what I had paid for and what I had received and how they could rectify this (in so many words).

 

I have learnt that if I receive bad service/products etc I make it very clear what the issue/s are and what I expect as a minimum in return, be it anything from replaced goods, discounts, refunds, apologies etc.

 

If you just ask a company what it is going to do then they won't do much as you will eventually go away, but if you make it clear what you expect then you have a better chance.

 

Again just my 2 cents.

 

I hope you all get a good outcome.

 

Cheers

Jingles.:)

[Ela 2]

Sorry if I am out of step with some others here, but I feel that compensation of $50pp was a reasonable gesture by P & O when they actually didn't have to give the passengers anything. The late arrival into Noumea was caused by rough seas and everyone seems to accept that it was beyond the control of P & O. It is most likely that the mechanical problem would also have been beyond the control of P & O. Everyone got the number of days cruise they paid for and P & O didn't capriciously alter the itinerary. I'm sure they only do it when absolutely essential. The posts I have read seem to be complaining about the amount of compensation.

 

Let's look at other scenarios. Our recent flight home from Sydney was delayed by hours while we sat at the airport. No compensation is ever offered to my knowledge unless passengers have to spend a night in a hotel, and then the most they get is free accommodation. Tough luck if the passenger misses a connection with another flight, a cruise, or a coach tour.

 

I will now stand back and wait for the incoming fire. :D:D:D

[jingles83]

Sorry if I am out of step with some others here, but I feel that compensation of $50pp was a reasonable gesture by P & O when they actually didn't have to give the passengers anything. The late arrival into Noumea was caused by rough seas and everyone seems to accept that it was beyond the control of P & O. It is most likely that the mechanical problem would also have been beyond the control of P & O. Everyone got the number of days cruise they paid for and P & O didn't capriciously alter the itinerary. I'm sure they only do it when absolutely essential. The posts I have read seem to be complaining about the amount of compensation.

 

Let's look at other scenarios. Our recent flight home from Sydney was delayed by hours while we sat at the airport. No compensation is ever offered to my knowledge unless passengers have to spend a night in a hotel, and then the most they get is free accommodation. Tough luck if the passenger misses a connection with another flight, a cruise, or a coach tour.

 

I will now stand back and wait for the incoming fire. :D:D:D

 

LOL No fire from me, this is exactly what I am asking. I know you weren't on the cruise and neither was I which is why I am asking what/how much do people want. Like you said planes get delayed all the time for all sorts of reasons and you don't hear of them compensating.

 

I too wills tand back with you and wait for the attacks. (Although these usually happen when people don't read everything or in context).

[thied]

Sorry if I am out of step with some others here, but I feel that compensation of $50pp was a reasonable gesture by P & O when they actually didn't have to give the passengers anything. The late arrival into Noumea was caused by rough seas and everyone seems to accept that it was beyond the control of P & O. It is most likely that the mechanical problem would also have been beyond the control of P & O. Everyone got the number of days cruise they paid for and P & O didn't capriciously alter the itinerary. I'm sure they only do it when absolutely essential. The posts I have read seem to be complaining about the amount of compensation.

 

Let's look at other scenarios. Our recent flight home from Sydney was delayed by hours while we sat at the airport. No compensation is ever offered to my knowledge unless passengers have to spend a night in a hotel, and then the most they get is free accommodation. Tough luck if the passenger misses a connection with another flight, a cruise, or a coach tour.

 

I will now stand back and wait for the incoming fire. :D:D:D

well we didnt take the 50$ each they gave us for one. as far as we know the $50 each we got is still there at p&o, and as we all know the the sun known for braking down i personaly am going for compenation for more then that just being late and missing a port the other matter we cant go into at this point in time as a couple of our ccs menber know we cant, but we did have a great cruise any way.

[Ela 2]

Hi Steve,

Sorry to hear there were other problems. Focus on the great cruise. :):)

 

Evon.

[kimmidoll]

hi jingles

 

i will be asking for what i want when the manager calls me tomorrow and under no circumstances will i just go away. and i have made that clear to them today as well.

 

as to your question as to what people think is fair compensation, i actually don't know. thats why i was posting on here to try and get some idea really. i think perhaps a percentage off another cruise would be a good start - what do you think? would be interested to hear on your opinion.

 

as i have said before i am sad we didn't make it in time to noumea as i have young children who were in bed when we docked and p and o don't offer babysitting for children under 3. but i do accept it as a problem out of our control (weather!!) however, when their ship breaks down, how is that any fault other than their own. its an old ship i guess.

 

good work on getting the hotel refund.

[thied]

hi jingles

 

i will be asking for what i want when the manager calls me tomorrow and under no circumstances will i just go away. and i have made that clear to them today as well.

 

as to your question as to what people think is fair compensation, i actually don't know. thats why i was posting on here to try and get some idea really. i think perhaps a percentage off another cruise would be a good start - what do you think? would be interested to hear on your opinion.

 

as i have said before i am sad we didn't make it in time to noumea as i have young children who were in bed when we docked and p and o don't offer babysitting for children under 3. but i do accept it as a problem out of our control (weather!!) however, when their ship breaks down, how is that any fault other than their own. its an old ship i guess.

 

good work on getting the hotel refund.

good on you. i can i have had 150 email me copies of emails they have sent to p&o from people from cruise.

[kimmidoll]

hi thied

we got the $50 per adult (not kids) even though we paid for the kids to be on the cruise, automatically credited on to our onboard account. we paid automatically via credit card (all $3000 of it!!! my husband was having slight palpitations due to my spending up at the day spa) so perhaps thats why it got credited automatically.

 

further the ship is pretty old, while having a facial (at $131 pop) the roof started leaking on me and we had to relocate to another room. this sounds ok, until the toilet on the other side of the wall starting flushing and thats all i could hear for the remainder of the facials (twice it happened) was toileting and flushing. not very relaxing!

 

can you let me know what compensation you are applying for? if possible..

[thied]

Hi Steve,

Sorry to hear there were other problems. Focus on the great cruise. :):)

 

Evon.

we had a great time and we have 3 more cruises booked as u can see so all good ela and we looked at booking a fourth but P&O dont the cruise any more

[thied]

i do have to one night promenade deck 9, set the mood here, the deck was full not a chair empty old and young in walks a nice young lady about 22yrs old in a lovley black dress she looked perfect , the only thing was she forgot to put the rest of the dress on, so wearing just a gstring and a very very very very short dress by the time she got to the end of promenade ( casino ) the dres was much shorter very nice i must say and evry one male and female cheered,

[Down-Unders]

hi jingles

 

i will be asking for what i want when the manager calls me tomorrow and under no circumstances will i just go away. and i have made that clear to them today as well.

 

as to your question as to what people think is fair compensation, i actually don't know. thats why i was posting on here to try and get some idea really. i think perhaps a percentage off another cruise would be a good start - what do you think? would be interested to hear on your opinion.

 

as i have said before i am sad we didn't make it in time to noumea as i have young children who were in bed when we docked and p and o don't offer babysitting for children under 3. but i do accept it as a problem out of our control (weather!!) however, when their ship breaks down, how is that any fault other than their own. its an old ship i guess.

 

good work on getting the hotel refund.

 

 

 

 

 

Kimmidoll: I would not put my Mother-in-Law on it!

[thied]

so what did you all think of my review?

[karmac]

Page 74 on the brouchure

 

Ship & Itinerary changes

 

"We will do everything we reasonably can to make sure everything goes according to plan;however, sometimes changes can happen that may affect your holiday experience. This could include weather, mechanical difficulties, civil unrest or any other unforseen circumstances.

 

Once your cruise has commenced, if we are required to change the itinerary or cancel the cruise due to safety, maritime law, severe weather or to protect human life or health, we are not required to provide any compensation. With this in mind, please do not make any imprtant arrangements or meetings based on the propsed itinerary."

[leggyliz]

so what did you all think of my review?

 

FANTASTIC!! I love your story about the girls dress. Very funny.

Liz

[thied]

Page 74 on the brouchure

 

Ship & Itinerary changes

 

"We will do everything we reasonably can to make sure everything goes according to plan;however, sometimes changes can happen that may affect your holiday experience. This could include weather, mechanical difficulties, civil unrest or any other unforseen circumstances.

 

Once your cruise has commenced, if we are required to change the itinerary or cancel the cruise due to safety, maritime law, severe weather or to protect human life or health, we are not required to provide any compensation. With this in mind, please do not make any imprtant arrangements or meetings based on the propsed itinerary."

I just wonder if any one reads these conditions as they are tring to not be liable for anything

 

P&O Cruises/We/Our/Us means Carnival plc. You are entering into this contract with Carnival plc trading as P&O Cruises, ARBN 107 998 443.

Certain laws such as the Trade Practices Act 1974 (Cth) and any applicable state based consumer legislation (from here known as ‘consumer laws’), are in place for your protection. They are designed to ensure our services are provided with due care and skill and are reasonably fit for a holiday. These Terms and Conditions do not alter any protection given to you by consumer laws. All prices are correct at the time of publication and are quoted in Australian dollars.

 

In the unlikely event you have reason to take legal action, you agree to use all reasonable efforts to bring the issue to our attention as soon as possible.

This contract is governed by the laws of New South Wales. You agree that any action you bring against us will be heard in New South Wales, unless consumer laws allow you to bring an action elsewhere in Australia.

You agree only to bring action against us and not any of our related bodies corporate as defined in the Corporations Act 2001 (Cth), or any other person involved or connected with the ship. You agree that we hold the benefit of this promise for ourselves and also on behalf of the others parties it is intended to protect. If you do take action against any of those parties, you will be required to compensate for the full amount of the actual damage or loss sustained, and any expenses incurred by us and the other person or persons who you claim against.

Where permitted by consumer laws and other laws, we shall not be liable for:

• loss of, or damage to, any luggage or other belongings

• sickness, injury or death

Unless caused by our proven negligence. In addition, our liability will be reduced in proportion to any negligence or fault on your part.

[Ela 2]

I just wonder if any one reads these conditions as they are tring to not be liable for anything

In these days where people sue very readily, every business has to protect itself. Wherever you go there are similar conditions and disclaimers. We even signed a similar form before we sent snorkelling in Fiji a couple of weeks ago.:):)

 

Evon.