Hi papaflamingo,
I am glad for you that your experience was positive.
. In answer to your question----
We were originally told that we could leave the luggage outside our room with the Luggage Forward tags attached and that it would be picked up and given to Luggage Forward. (Confirmed this with ship personal when I boarded)
I never expected Luggage Forward to be responsible for getting my bags off the ship, but that the ship would take care of getting the bags to them.
I neglected to mention this on my prior post.
-Quote from Luggage Forward website.
"Money Back + $500 Guarantee"
When you ship your luggage with us, we guarantee it will arrive on time or there will be no charge for your shipment. And we will also give you up to $500 to make it right. It’s the best luggage shipping guarantee in the world, period!
If your bags do not arrive by end of day on your scheduled delivery date, barring a weather a customs delay, your baggage delivery will be free, and we will reimburse you up to $500. Our industry-leading guarantee is our way of saying you can count on us to get your luggage to your destination, on-time, every time.
Luggage Forward said "The "Guarantee does not apply since the bags were never picked up"
Again I repeat, THEY NEVER SHOWED UP !
Happy to clarify any other questions you may have.
Happy Sailing. 🙂