Sailaway1706

Disappointing format 😂😉

Over 10 years ago I took my first cruise with Celebrity and was totally hooked. I had never experienced anything like it. Fellow travelers, who had been Celebrity customers for some time, were already wistfully talking about the „good old days“. I have now arrived at this point. It's not just that Celebrity is constantly raising prices. I understand that. But in addition, Celebrity drastically limits its performances. For me, a critical point has been reached this year. Because now the selection and the quality of the food is no longer right. And that's what the former "modern luxury cruise line" was once known for. I have the faint hope that the new CEO is capable of learning. On a trip, many customers must have made it unmistakably clear to her that the reduction of the offer in the MDR was a mistake. She has reversed this wrong decision. Although I found the way this happened (video on YouTube) extremely embarrassing. Actually, a CEO should know what her customers expect. Otherwise, it's just out of place. But she is still young and hopefully capable of learning. In recent years, different pricing models have been used to increase profits. Doesn't seem to have gone down too well with customers. Celebrity probably haven't found the right measure yet. At the moment I have only booked the cruise. The extras are of no interest to me. As an "Elite Plus", the free minutes on the Internet and a glass of wine per day are enough for me. Especially since only well-drinkable industrial wines are offered on board. A really good wine is priceless here. But all the complaining doesn't help. I am sure that other companies behave in a similar way. After more than 25 cruises with Celebrity, I decided to try something different. „Other mothers also have beautiful daughters“. Let's see how it turns out. By the way, I never used the butler in the sky suite. Book all extras before the start of a cruise. Love it, it’s fun for me.

We enjoyed the Sky Suite. But is it really worth the extra money? Better spend it at a specialty restaurant. Normally we book one or two cruises when I’m on board. Not last time. I think it’s time to make a vacation from Celebrity. Especially with the new CEO.

Looks like you are familiar with Princess Cruise. I just booked my first Princess Cruise for February 2025 (after over 30 with Celebrity). One month later the prive was down over 1.800 €. I send a mail to Princess. They don’t answer. Do you know how Prinsess handle these cases? Do they have a best price guarantee? And is the cancellation fee always 20%.