The request webpage would not accept a PO BOX adress, although, it didn't indicate that was the problem.
When I changed to a street adress, it was processed & we received the medallions I'm a few days.
The line at the ship for medallions pick up is usually the longest line from my experience.
Shipping is free with Plus/Premier, however, I have paid shipping when we didn't choose the drinks with the plus or premier upgrade. I find it worth it for me.