We are scheduled for an October cruise. Sent email a couple of weeks ago to ask if the booking was still good to go. No response. Called my PCC and the recording said that this person no longer works for HAL. This is the second time my PCC "no longer works for HAL"... I respect the nightmare of working through Covid, but resent that nobody reached out, proactively, to let us know that we no longer had a PCC.
I called a local travel agent and she called HAL. She was told that the booking was in place for too long and she could not assume the booking.
Sorry for the rant but, as a 4-star Mariner, I expected a little better service. Thanks for this thread...