seaman11

17 hours ago, Leen729 said:

I am also on that cruise and it is showing up in my cruise manager.  25 more days!

It is now showing on mine. See you onboard. It was a glitch. 

1 hour ago, bmarts said:

If they are sailing at limited capacity they might take the booking down when it hits capacity.

Not if you are on it. Lol. How can you manage it, check in and such? 

Update - i recieved a response email a few weeks later that they are looking into it. No resolution as of yet. Kind of disappointed with NCL. 

1 minute ago, cloudninecat said:

All 4 of mine are missing and I did mine too. I'm assuming it's just a temporary glitch and all will be back to normal in the morning. If not I'm going to be crying. 

Thank you for your response of course offices are closed to find out .  I am out of the country right now so i was concerned they did not get my attestation.  Lets hope its just a computer issue. 

The booking seems missing and i cant add it to my account.  Does anyone know if its been canceled?  I did my vaccine attestation previously.  

6 hours ago, Turtles06 said:

 

@CruisingNCLHokie has accurately explained the procedure we experienced at the Manhattan Cruise Terminal in October for our Breakaway sailing to Bermuda, except that we had to wait in long, snaking lines for nearly two hours at Pier 90 to be tested, standing the entire time.  (See photo.) This was not fun.  The fault was Eurofin's, which had started testing late and failed to open the number of promised testing booths.  It also did not help that NCL was not checking people's assigned arrival times.

 

Since you mentioned that you have mobility issues, ask for a wheelchair immediately. They were taking folks in wheelchairs past the snaking lines.  I'm not sure where they went, but I assume their testing was prioritized.  In any event, they did not have to deal with those lines. 

 

One other tip: we never saw our testing number on the screens (others have reported the same); keep checking your emails and texts.  But if you do see your number come up on the screen, take a photo of it so you'll have it for the next agent, in case there's any issue about whether your test results are available.

 

(photo by turtles06)

correct long lines , took about 2 hours total.give your luggage at peir 88 then testing at  pier 90 and then walk back to pier 88 to again wait again for securtiy  on a line , and then on another line to register to "check in" and then wait to board the ship.   no faster lines for previous guests other than haven that i saw. 

On 12/19/2021 at 8:28 AM, Cruising to Retirement said:

How were the shows- did you take the 10 day cruise out of NYC to Carribbean, Was the ship clean, how were the amenities, food, etc... any onfo is appreciated  Thanks 

i took the 5 day to bermuda,  the ship was very clean, shows were lacking imo however the live entertainment was great , food was good for the most part , desserts were not as good as in the past ,other then the main dinning room where they were good.  Lines for the testing and then back to the port to register were long, basically you show your info to 3 for 4 different ppl and you still are not actually checked in, imo they could have had you check in after your neg test results rather than having you again wait on a long line to do so,

bermuda i would not go till after covid is over because of extra stress and cost of registration for it.  then i had a mishap of them blocking my room and moving me, but other than that it was a nice cruise.  service other than the front desk was great . 

8 hours ago, shof515 said:

i am also off the gem. the only thing i was disappointed with this cruise was the lack of the production shows in the theater. they was none 😞

I agree. The band sonata was pretty good though. 

Fresh off the Gem if anyone has any questions.  

1 hour ago, fstuff1 said:

interesting... pre-covid i changed my room after the ship sailed. (gem or breakaway)

easy peasy from front desk.

 

i did a last minute gty room ($50/day or less) for impromptu 2nd leg of b2b.

 

it was too close to sailing to change my room for the 1st leg (not GTY) to match the 2nd leg so i dont have to move cabins. (the room for the 1st leg was empty, according to ncl.com mock reservation.)

i was told to change it on board.

 

(or i couldnt change rooms after final payment but can ask on board???)

 

They told me at the port to change it at guest services on board.  My guess is its understaffed now with less cabin stewards and such to get rooms ready or maybe even blocked off some sections.  So not as easy now.  Many ppl i saw upset with the front desk the first few days. 

Sadly they did away with full cakes and pies at the buffet. Desserts are lacking in quality and taste outside of main dinning rooms which are very good.   Not many other changes I can think of. 

Day 4 the guest service manager contacted me. I told him how upset  I was with how his crew handled this and refused to give me his phone extension or email.   I have been upgraded to a blacony suite on the back of the ship.  Yes only 2 more nights but at least he did something.

  Depite unpacking  and packing 3 times and not getting my welcome back wine. I am having a good time on board. I dont come to be miserable.   Bermudas weather is wonderful.   Food is good and entertainment very good.  👍🏼 

On 12/10/2021 at 8:45 AM, susanf31 said:

None of this makes sense.  If you book a "Guarantee" cabin, they can give you any cabin within the category you booked.

 

But if you pay slightly more to CHOOSE your cabin, and they can STILL move you to any cabin within the category you booked??  If they do that, then they have basically downgraded you to a "guarantee" and you should receive compensation for the price difference.

 

I can't believe they are being like this. The ship is not full.  They moved you from a cabin you paid MORE for so you could choose it to a less desireable cabin. They should be putting you in a suite with a nice ship-board credit for the inconvenience.

 

Actually, I do believe it based on the way NCL treated me when they cancelled our 2020 cruise last year.  This is very poor service on their part.

Yes exactly this. Then on top the safe in new room was broken took a day to change and today door lock broken not fixed yet.  🔐   aside from this im having a good time and food and bands are good.  👍🏼 not very impressed how ncl handled this though, but making the best of it and got my sea legs back. 

Happy to report the food is very good so far and dining room service in magenta at least is excellent.   👍🏼 front desk needs management badly. 

1 hour ago, AtlantaCruiser72 said:

@shellyqt When you select a room # at booking the cruise line, per the terms and conditions, has the right to change your room #/location for any reason at any time.  As long as the new room is in the same cabin category they have fulfilled their end of the bargain by providing like accommodation.  The only compensation that would ever be due to the consumer, on any cruise line, for a room #/location change would be if the new rooms is in a lower cabin category that would initially have sold for less money.

 

I'm not saying that the cruise line couldn't do something to try and appease the OP and make for a better consumer experience, but the short and long of it is they are not required to do so if they have given like accommodation (ie same cabin category) that they paid for.

What you are not getting is we could simply pay much less for a guaranteed cabin if ncl was to choose which room you would get.  I think if it happened to you you would feel different.  

Yes, I just wanted a room in or near the location i paid for and booked.  I was finally moved 9 hours later to floor 8 mid ship in the same category i was in. There is some movie noise from the shaneens bar area but much better.  

I just think if you block my room and move me you should not inconvenience me for it. I never wanted a change or expected anything.  

43 minutes ago, ChiefMateJRK said:

Don't burn away cruise time fighting this.  Just make the best and let the credit card company fix it.  They are GREAT at that and if NCL doesn't do the right thing they may (or may not) learn a lesson.  Your NCL invoice indicates the room you paid for.  Your key card will document the room they gave you.

Thank you. They may just say hey we gave him the same category.  Im not being nasty with the front desk ppl I know they did not do it. But at the same time they have been refusing to give me the hotel managers email or extension.  I find that very odd.  Something stinks from up above and its leaving a bad taste in my mouth about ncl.  

48 minutes ago, lixogab said:

Deck 4 on the back is close to the medical center, a.k.a. Covidarium.

But yes, I don’t get the NCL position. Your original cabin is either OV or Interior. With almost empty ship it costs zero to them to move you to a balcony.

5 hours later they said they are waiting for miami to respond to even change the room , nevermind upgrade. No one on board has the power? Unreal the theater is super  loud with base music playing,  there goes any nap.  Kinda dampens the mood.   

18 minutes ago, lixogab said:

Wait a sec… there are no guest rooms on Gem deck 3.

Opps you are right deck 4.  I picked that because only rooms above. 

Beautiful NY view from the gem. 

7 minutes ago, goldmom said:

Ask to speak to the Hotel Manager.  Make an appointment if need be.  If your trip has a Meet & Greet go to it and get his business card.  Don't discuss the issue there unless he seems willing, but set up a time to meet.

Also, you can try speaking to the Latitudes Rep at the Cruise Next desk.

Be polite but firm.  Let them know how disappointing this is and that they really should have advised you of the change before you boarded.

Just out of curiousity, which deck was your original cabin on?  Just wondering which deck they are using for any quarrantine.

Good luck

Thank you great  advice.  👍🏼  deck 3 btw.  

2 hours ago, MoCruiseFan said:

You got more than 'picking your room' for he additional cost.  unless you turned them down you go the FAS offers in effect at the time of your booking.

 

Yes but i dont think 1 specialty dining night and 100 internet min are = to that over $300 difference.  (My shipmate doesnt drink )  The main reason was to pick our room.   

2 hours ago, MoCruiseFan said:

The OP will get a lot farther with REQUESTING a new cabin than DEMANDING one.  Being a PITA is bad advice as well.  One of the silliest thinsg one can do in life is intentionally piss off someone you are requesting help from,

Why would you assume i was being a a pita ? And why are so many missing the point as a customer I was inconveniencent. Im not requesting a favor....

23 minutes ago, UKstages said:

it has not happened to me, but they have every right to do this. however, the situations you describe are something that should lead to compensation, an on board credit or an upgrade on what is presumably a  ship running far below capacity.

 

by the way, you didn't give your room away... it sounds like the decision was made for you before you arrived on board and long after you chose your preferred room.

Unfortunately they did not notify me of their change prior to boarding  and being as I paid extra to pick my room you can understand the frustration.   I certainly understand their need to do it but you then upgrade that person or give onboard credits or partial refund.  

2 minutes ago, Trimone said:

I personally would demand an upgrade, who wants to be under a high traffic area.

Stand your ground and be a nuisance  

Thank you.  After waiting in lines for hours i waited again on guest services line.  The manager said they could do nothing but will email Corporate. Smh this how they treat repeat customers.  🤦.   Basically not understanding if i let them pick the room it was $159 pp cheaper.