My appeal to keep the other three family cabins on the ship for our October 24 sailing was through the Executive Office. I wasn't getting any response from the phone number provided other than "it has been escalated" and "these things take time". I had two calls from the Executive Office - one to acknowledge my email and that they were having the Resolutions Department review our case, and the second to tell me that there were no options to keep the three cancelled reservations onboard. They did offer the option of doing a lift and shift for all six cabins to a future cruise - but October 6, 2024 was not available unless we wanted to "downgrade" our current V2 cabins. No more lift and shifts for us ... three cabins will sail this year, three are cancelled for refund.