mnventure

12 hours ago, Oakman58 said:

I'm on the same sailing and I didn't receive any notification either. I even logged onto MyNCL on the website thinking I may have a notification about the San Juan delay, NOPE. Since you received luggage tags in the mail I take it for granted you will be a Haven guest.  I'm guessing NCL doesn't care what time 2nd class passengers like myself arrive at the terminal. if lower class passengers have to stand outside in the sun for a couple of hours who cares.

 

Thanks for giving the rest of us a heads up Sweetnspicy.

We were in a balcony....got an email 12 days before our 12/29 cruise. Did you book through a TA? If yes, maybe the email when to the TA?

Think of the CNC as buying the at half-price. You buy two for $250 out of pocket ($500 charged to your account and then a credit for $250). The face value of each is $250 ($500 total) and that can be used as a deposit/payment on your next cruise. 
 

I think if you book onboard, you get a very slight upgrade in the room category (like BB to BA)? 
 

I’m not sure how the Haven certificates work. 

48 minutes ago, libtrek said:

No letter here yet. Our docs say 12 noon boarding.we took NCL flight and transfer. We. Shall see with our 8 other fam members. JAN 26 cruise.

Mary

I had selected 11:00 checkin for my cruise, doesn’t matter....they don’t want you there before 1:00 (per the email). I arrived at 12:30pm and it was fine. What time does your flight arrive? 

We were on the Epic 12/29/19 to 01/05/20 and had received a similar letter. We left our hotel in Candado at 12:15 and were onboard (through security, checkin, etc) by 12:40. There were no lines. Fastest embarking we’ve ever had! 
 

There is one road in/out. They need to get everyone off the ship and away from port before people arrive for the next cruise, or it becomes a horrible mess. 

17 hours ago, pe4all said:

Yes - we have done that with no problem.  Just call NCL and they will apply them.

You can also apply them online in your MyNCL account. 

6 minutes ago, mreic082 said:

Hi all, 

 

We recently booked our first NCL cruise for March 7 on Escape. I went to make reservations for speciality dining tonight and noticed that there were very few spots left. Can anyone tell me if more time slots will open? 

 

Thanks! 

They open about 25% of the time slots 120 days before sailing. You’ll want to book as soon as you board. 

6 hours ago, petuniaflower said:

If you take the free drink pkg for guests 1 and 2, do you have to purchase for the rest of the people in the cabin?

You don’t have to purchase a package for guests 3+. They have the option to pay for drinks as they go or they can buy one of the drink packages. 

1 minute ago, Greek Boss said:

@mnventure Thank you for the response. If they ever decide to bring the air promo back and I am in a similar situation I will have to press them further on it. I will note that it doesn't necessarily say they can't or won't accommodate multiple reservations on the same flights if possible. Something I will just have to double check with them on. 

Right...you could get lucky and get on the same flights. It's just not guaranteed.

3 hours ago, Greek Boss said:

I was told differently by the NCL Rep over the phone when we did the air with them in multiple cabins. When we called to link the reservations together and requested the same air, they said they would be able to do it - just no guarantees everyone would be seated together. Nonetheless the OP was really lucky they were able to change it. I will note that flying down we had Delta and returning it was with American. While I was able to use my Delta SkyMiles account going down, for whatever reason American didn't let me use my AAdvantage Number for miles because the ticket was booked through a 3rd party.

Unfortunately, the NCL phone agent gave you wrong information over the phone. As NCL's Terms and Conditions for the reduced air promo were (see the red text, which means that you have to be in the same cabin as each reservation is only for one cabin):

 Free or Reduced Air Offer:                                                    
Reservation must be made more than 40 days prior to sailing to qualify. Air offer applies to economy, round-trip flights from select departure gateways only and will automatically apply. Air gateway(s) must be entered in order to prompt free or reduced airfare.See "Gateways & Pricing" tab for the applicable list of gateways and reduced air pricing.  Air gateways are capacity controlled and subject to availability.  Offer only valid on select sailings. Please see "Applicable & Excluded Sailings" tab for the complete list of applicable and non-applicable sailings. Blackout sail dates are at the discretion of Norwegian Cruise Line. Guests may request a one-way air itinerary, in which case they will be charged 50% of the applicable free or reduced air pricing for the selected gateway.3rd-8th guests will receive $50 off Norwegian Cruise Line's regular air/sea rates each way.   Deviations up to 2 days pre/post cruise will be charged $25 USD per person; secondary land package must be selected. No other deviation requests will be permitted. Deviation fee is non-refundable and non-transferable.   Offer includes air taxes, fees & surcharges.   Guests are responsible for airport transfers at an additional cost if selected. Airline imposed personal charges such as baggage fees may apply.   All guests booked within a singular reservation will be booked on the same flight. For Domestic flights, Norwegian Cruise Line will book guests' airfare with a maximum of one connection when possible; air schedules permitting. For International flights, Norwegian Cruise Line will book guests' airfare with a maximum of two connections when possible; air schedules permitting. Norwegian Cruise Line reserves the right to select an alternate airport within 60 miles based on itinerary, choose the air carrier,  routing and city airport from each gateway city and reserves the right to substitute commuter service and/or charter air service for scheduled air carriers without prior notice.        IMPORTANT NOTICE: Norwegian Cruise Line reserves the right to charge a fuel supplement without prior notice should the closing price of West Texas   Intermediate Fuel increase above $65.00 USD per barrel on the NYMEX (New York Mercantile Exchange Index). In the event a fuel supplement is charged, Norwegian   Cruise Line will have sole discretion to apply the supplementary charge to both existing and new bookings, regardless of whether such bookings have been paid in full.  Such supplementary charges are not included in the cruise fare.  The fuel supplement charge will not exceed $10.00 USD per passenger per day     Norwegian Cruise Line is not responsible for typographical errors or omissions.Ships’ registry: BAHAMAS and UNITED STATES OF AMERICA. ©2019 NCL Corporation Ltd    

4 hours ago, Biffire said:

I checked last night and the price of our cabin had dropped considerably. I e-mailed my TA last night, she called as I got home from work, she said, NCL, would upgrade us from a balcony to a mini-suite. I accepted and had my e-docs when I checked after dinner. I realize a Mini, is not much different from a balcony but the tub will be a nice add on. I always book early to get cheaper airfare, and although the price reduction is probably greater than the upgrade, I feel fortunate, looking forward to our cruise!

Did you confirm that your mini comes with a tub? Not every mini-suite has a tub...

You are lucky they changed your flights. They only guarantee you will be on the flight together if you are booked in the same cabin. They don’t guarantee this for multiple cabins, even if linked together. 

5 hours ago, anaslile said:

I sail on the Epic from San Juan leaving at 9 PM.  Does anybody know if the drink package is available on embarkation day and if so is sales tax charged then as it is the US?

The drink package will be available as soon as you board. Puerto Rico has a sales tax (and is a US Territory) so it is likely that there will be sales tax on the drinks while in port. I will find out for for next month. 😉

46 minutes ago, Bonnie1222 said:

We are taking our first NCL cruise in 2020.  We are Platinum with Disney and usually purchase their placeholder which is $250, and have enjoyed getting 10% off future cruises, and up until recently OBC of $100 -$200.  Their program is 100% refundable, and if not used after 2 years your money is returned.  

 

I have read the information at the above link, am I understanding it correctly that all you get with NCL is the on board credit for your current cruise?  Do they give any other perks for when you actually book the cruise like the 10% discount?  Also, if you don't use the certificate in 4 years, do you get the money back or do you loose it?  Being our first cruise we of course aren't positive we will want to sail NCL again, but I am hopeful we will have a great time and I'm just trying to plan ahead to see how much extra we might want to budget for certificates. 

 

Thank you in advance for your help.

No additional perks, only perk is paying $125 and it’s worth $250. The certificate is “use it or lose it”; however, sometimes they will extend it to be longer than 4 years. Also, you can always sell your certificate to someone else - just need to call NCL with their latitudes number. 

I’ve heard that Platinum still boards before Priority Access. 

12 hours ago, jgris90 said:

Hi, 

 

received an email that our air tickets were issued 86 days before our cruise.....worried with the timing and missing the cruise .....is it possible to get a deviation now that we have been ticketed? 

I’ve heard that you can only do deviations before the air tickets are booked. To find out for sure, you’ll need to call NCL. 

1 hour ago, babba said:

Good Morning ... This question s twofold ...

 

1. I will be taking excursions solo ... do I still received the $50.00 credit or is it cut to $25.00 per person per port ?

2. I am also platinum plus ... Is this discount negated or is there such thing as a "double discount" ?

 

Thanks in advance ...

It’s $50 per cabin. And the latitude discount is taken off first, then the $50. 

Pretty sure NCL banner the decorating of doors recently. 

42 minutes ago, ev98 said:

Isn’t most onboard credit offered by travel agents the non-refundable kind, which can’t be used for daily service charges?

 

https://www.ncl.com/ca/en/travel-blog/how-to-onboard-credit

“Note: Onboard credit has no monetary value and is non-transferable. It may not be used toward onboard service charges or pre-purchased activities.”

 

 

Regardless, $150/person with drink package is quite the deal. Wish I had that option coming from Canada. 

OBC offered by TA’s is usually (always?) refundable and can be used for DSC. OBC offered by NCL is non-refundable and cant be used for DSC. 

Yes. They don’t really care where you sleep. Go to guest services to get extra keys for the cabins, each persons original key is still used to make purchases and get on/off the ship. 

30 minutes ago, vicpylon said:

I just booked a cruise with air, which I have never done before. I understand they wait until 75 days before the cruise to setup the flights. That said, I may want to upgrade or alter the schedule. Is this feasible ( with fees, of course)? Probably an obvious question, but would like some first-hand knowledge.

 

Vic

I don’t think you can alter the schedule. You may be able to upgrade your seat, after the flight is ticketed (but it may be closer to 45 days before you get your flight information.) 

NCL only guarantees same flights for those in the same cabin. If you are in separate cabins, but linked together; you may or may not be on the same flights as the other cabins. 

4 hours ago, KeithJenner said:

That was altered very soon after the new benefits were introduced.

 

Extra platinums in the room result in additional vouchers being received, as per the quote above.

Nice! And it would be nice if NCL updated their description of the benefits on their website. 

4 hours ago, peanders said:

We will be sharing a 2 bedroom suite with another couple, we are platinum plus the other couple are platinum. Am I correct that there will only be one dinner for two in Cagneys or Le Bistro and one dinner for two in La Cucina or Moderno?

I believe that is correct, since you are in one cabin. The Latitude Tier benefits clearly state that the dinner vouchers are “per stateroom”. 

Try calling again. Odds are you will reach someone different, and they may transfer you to the Cruise Air Dept. 

2 hours ago, waterbhoy said:

Officially no. You can not use them on a cruise that is already booked and has a deposit made on it

 

What your T.A or CC do is another story But the Consultants onboard will tell you they are for Non existing New bookings only.

There are plenty of ways to work around that though.  you'll figure it out . 🙂

The old if you don't ask you don't get  comes to mind here.

I was able to use a certificate online, on an already booked cruise, in MyNCL account. 

So their official policy isn’t “too official” when their website allows it to work.