Luvcrusn

DH and I had the same issues over the last several days. We tried Incognito window, used a password manager to enter our emails/passwords, cleared cache and history (just to be sure) tried using 3 different browsers, used 2 different computers, 2 different phones, 2 different tablets. We restarted everything and tried again. Website and app kept coming up with the incorrect email/password issue message and number of tries left. Today I called Captains Club and waited less than 2 minutes. Nice rep gave me a new password to enter on my computer and I then got a message to reset my password. I reset it to the same password I previously used. I logged out, then in using the new (old) password and it worked. Then we did the same for DH. I then tried opening the app and I was logged in. Go figure! X IT strikes again!!!!

I'd suggest those commenting on this thread go back and re-read OP's original and follow up posts. 

I will say that Guest Services aboard seems to have been instructed NOT to allow guests who try to speak with the Hotel Director to do so. I requested to speak with the Hotel Director about an issue concerning disembarkation assistance for my DH when I was told no. It was something we had received on other X ships without issue.  I did refuse firmly to accept the stone wall and requested to go up the chain and got nowhere. I did however continue to kindly insist. I was finally told that they would forward my very reasonable request and get back to me. Today we received a message that our request was approved and that the needed assistance would be provided. 

Currently on Silhouette deck 11. Our stateroom is impeccable and room steward best we've had on any of our numerous cruises.  He noticed a slight sink drain before we did on our first day aboard and sent the plumber to fix it before we even mentioned it. They spent hours cleaning our balcony one day both high and low. No complaints.  I'm so sorry OP had the experience they did and hope they had no more ill effects afterwards. 

On board Silhouette in Aqua class. Footstool are present and accounted for...yay.

6 hours ago, leaveitallbehind said:

That in of itself wouldn't be of concern, but if your booking confirmation indicates a stateroom starting with "13" as the deck prefix, you may want to call whomever you booked it with - LOL.

The last time we sailed on Friday the 13th was in March of 2020. We all know what happened then! Hope you have better luck!

12 minutes ago, Salt Lifer said:

 

 

Personally, I wish they would find a new host for these presentations that appeared more professional.  I didn't think it could get worse than her constantly overused valley-girl injection of "awesome" into every other sentence, but apparently she is now trying to balance that out by throwing "epic" into as many sentences as possible, as well.  

 

 

 

You forgot the ubiquitous "amazing!"

4 hours ago, Ipeeinthepools said:

How long is the presentation and do you need to do anything at the end?

Take a screenshot of the Thank you for viewing for when the points don't get awarded lol.

Not in total but showing as poster above pictured. This happened last time.

X was late crediting the previous PUP as well.

6 minutes ago, abbydancer2003 said:

On the days I expect points, if they don't show up by the end of the day, I log out and back in.  Most of the time, they're there once I do that.

Nope! Didn't work.  Neither did an Incognito window.  IT is off celebrating Pi day.

58 minutes ago, george_sf said:

I've got a DOOZIE for you: 

 

• Ship:  Silhouette 
• Length of Cruise: 10 days
• Cruise Sail Date: Mar 25, 2024
• Date email offer received: Dec 27, 2023
• Captain’s Club Tier [“PREVIEW” = first Celebrity Cruise]: Elite Plus
• Booked through Celebrity Direct OR via TA: TA
• Current Cabin: Celebrity Suite
• Bid?  Yes/No: Yes - Penthouse and Royal Suite
• Accepted - Penthouse on Mar 7, 2024 ($2720pp, $100 over minumum) 
•   BUT THEN Celebrity backed it out and reverted it back on Mar 13, 2024. 

 

Terms and Conditions be damned, I guess these aren't really "final." A flunky called to "lie" and say that they double booked the room and we'd be getting a refund. No compensation, no nothin'. 

 

 

 

That stinks!

What Deck?

Try going to the X website on your computer and log in. Go to Manage My Reservation, then Before you Sail. Go to the Documents and you should be able to print from there.  Or just use your smartphone and the Xpress pass should appear there and skip the printing. Just for safety in case WIFI fails I'd take a screenshot of the Xpress pass for a just in case.

2 hours ago, Club Eleven said:

Coming at this topic from perhaps a different direction than many! 😎

 

I totally understand that some don't like to go formal, or chafe at being required to do so, but I dig dressing up and rarely have occasion to nowadays. I'm on Equinix on a TA in April, and think it would be fun to dress formally on Evening Chic nights. I'm sailing solo, so it's just my own dressing preferences I need to consider (not a spouse, partner, etc). How many guys dress in a tux/dinner jacket on Evening Chic nights? How out of place would I be? 

 

I'm inclined to dress to the nines no matter what, just for the fun. But still interested to know how many other passengers do.

Out of place, no. In the minority, yes. Do what you enjoy and don't worry about others. You'll probably not see these folks again post cruise. Have fun!

9 minutes ago, WELDON said:

Besides a sewing kit, an eyeglass repair kit would be helpful to have at guest services. Here's what happened to me on one of my cruises.  A lens came out of the frame of my glasses. I went to guest services to see if they had something to repair this. They did not but told me  to go to the jewelry shop because they have small tools. They were also of no help.

I ask my room steward if he had anything  and he said no. As I was talking about this, a guest walked by and overheard my request. The guest had an eyeglass repair kit. He kindly fixed my glasses.  I now take an old pair along just in case.

When I received the survey after the cruise, I mentioned that having an eyeglass repair kit at guest services might be a good idea.

I always take one...maybe it was me.😜

8 hours ago, Elvis1209 said:

Like anything else purchased on the ship it is expensive, but oh, so worth it!  As far as the up-sale at the end, tell them there is a higher tip in it for them if they skip the up-sale!  Money talks!

 

Elvis

Tried that multiple times. They're under more pressure from their employer than the promise of a tip would offset. It didn't work... so I no longer choose to use their service. To each their own.

Not to me. Along with the inflated pricing comes a sales pitch that is annoying. I have tried telling the person performing the service that I prefer a quiet service (massage or facial), that I will not be buying any products and that if they want an additional gratuity to dispense with the sales pitch. Despite this, the sales pitch happens. They must be under quite a bit of pressure to sell. I prefer the services I can get at home. Half the price (or less), just as good or better and no sales pitch.

47 minutes ago, Orator said:

They no longer have "formal" nights. Replaced by "Smart Chic" which is far less formal. There are many threads about this.

I think it's Smart Casual and Evening Chic, but whatever the name you're right it's far from formal and now pretty much all the same.

22 minutes ago, NMTraveller said:

Brilliant!

 

Take away the balconies so they spend money on the ship ...

...and on M and S-class make the traditional balconies less comfortable so...

26 minutes ago, Ipeeinthepools said:

 

Nope.  There's no room for decent chairs on the IV balconies on E-class ships much less room for foot stools.  I think the fact that there's not room on the E-class ships is the reason they eliminated them from other ships.  It's obvious that Celebrity doesn't feel people use traditional balconies.  

I disagree. I think X doesn't want people to use their traditional balconies as much as they do. They want them out of their cabins spending money on the ship!

1 hour ago, SHIP TRAVELER said:

We were on the Silhouette Feb. 12, until Feb. 22, 2024.  We were in AQUA 1523.  We had a two nice foot stools on our comfortable sized balcony.  We enjoyed the balcony nearly every day.  Our service was great in the cabin and included towels to use to cover the balcony chairs.

That's great to hear!

27 minutes ago, 39august said:

I expect we could also exchange it at a bar?

IDK, we never tried it.

1 hour ago, 39august said:

Do you still get a bottle of cheapo "bubbly" wine in concierge class cabins?  If so, are you still able to have room steward swap it out for a bottle of red/white wine?

Our steward has never been able to swap it out. We always take it to our dining venue (MDR or Blu) and the sommelier always has been glad to swap it for us. We usually get Prosecco or a bottle of red. Cheers!

2 hours ago, TomMMD said:

I CHECKED in both me and my wife and they gave me check-in time a half hour apart.

You can both go at the earlier time.