frannie

Heard from bmo mastercard . they denied my requestfor refund they   said i cannot get refunded because i have a fcc with the line . Since i cannot use the FCC i put in a claim to my medoc traval insurance.  i knew the deposit was non refundable but i thought due to health issues they may make an exception . If it was not an issue with my health that could be fixed we would accept the FCC gladley and book again when healthy . thats not the case . we cannot travel anywhere anymore . very sad

Booked a celebrity cruise and paid deposit $960.00 for 2 tickets . Kidneys failed and had to cancel cruise . Let celebrity know reason for cancellation. My husbands cancer has also returned. We will never be cruising again. Celebrity said they will keep 200 of the deposit and the balance will be a fcc . This is no good to us as i am on dialysis 3 times a week for 4 hours each day . Will never use the fcc . What can i do to get a refund if anything 

well may was a bad month . I have a complete shut down of my Kidneys and am Dialysis 3 days a week . My husband just got word his cancer has returned . I need to cancel the cruise we booked for nov11/22  been trying to contact celebrity to cancel . on hold yesterday 3 hours cannot get through . tried today but the recordind says office closed . wonder what time they open on a friday. Hope they do not give me a hard time for my deposit refund

Thanks all called celebrity got a pdf with all my info

thanks the only think i received so far was an email telling me my trip is booked . will wait and see what else arrives . first time booking with the cruise line direct. no TA involved its our 22nd cruise

just booked the celebrity edge for 10 days nov 11/2022 did the booking on line also booked  with celebrity air . Supposed to include wifi, tips and drink package . 

i do not see it listed on my confirmation email anywhere . will it show somewhere on my documents when its paid in full . Only made a deposit

next year i do not think so . i dont know where your from but the refund rules are full refund if requested see attached from MSC web site at the time of cancellation . 

3 minutes ago, Maikell said:

 

I do not see your point really, they are very clear about the refund policy; 

 

Due to extraordinary circumstances, MSC Cruises requests, in accordance with statements from and supported by authoritative organizations, to accept the compensation scheme in the form of a voucher worth the amount received by MSC Cruises. If you are unable to redeem it within 12 months of the date of the voucher, you should only contact MSC Cruises or your travel agent with a request for a refund of the value of the voucher after the expiration of this period .

when MSC cancelled our cruise we  booked on the usa web site we were offerd a future cruise credit or  a full refund . We chose a full refund as we may never cruise again . We were told 60 days it is now 111 days and they keep pushing the date ahead . Our Travel agent has been told the refund has been approved but still no credit card refund . she keeps being told 7-10 days . that is my point . I am owed nearly $7,000.00 Canadian and i want it back . This cruise was booke before the canadian site was working and we want the refund. 

we are fed up with MSC cruise cancelled by msc and no refund yet 110 days . all emails i have sent to corporate bounced back not delivered . i think they shut their email system down for the executives . I sent a dispute to BMO mastercard for a chargeback will never deal with MSC again 

Our march 29th cruise cancelled due to covid . Asked for full refund through a travel agent . She has checked a few times . Still no refund . They keep saying processed but we never get it . We have cruised 20 times other lines . Will not book msc again 

I Can understand your situation But MSC knew exactly who were on these cruises . The programmers can do a program to refund all tickets for those who are requesting refunds many took FCC . the refunds may help those people from needing to apply for government assistance

had the mereviglia booked for march 29th cancelled by cruise line . Wanted a full refund as we may never cruise again . Has anyone received a refund that was requested . Just so sad they are saying 60 days . I have never had a business take that long to process a refund for service not provided .  they process payments within days . Very angry we booked on US site before Canadian site established 

14 minutes ago, Lighthouse68 said:

That makes me so cross!! Avoid all cruise ship travel highlighted in red on the government website and that’s not enough to trigger your insurance??? How could it be worded any more strongly? It seems the insurance companies will go to any lengths to avoid paying out. One wonders why bother buying cancellation insurance.

tried to look for a facebook page or gov site to complain to 

The MEDOC insurance from Johnson says it’s not a formal travel advisories just a recommendation not to travel

20 hours ago, Lighthouse68 said:

I have just been chatting with my TA and she informs me that unless the travel advisory ie ”do not go on any cruise ship ”is on the government of Canada’s website your cancellation insurance would not apply. As my cruise is not until April 11 I am content to wait and see for a while as things are changing from minute to minute. Ever the optimist I am hoping things will have settled somewhat by then😁

our travel insurance said the same thing . Canada need to issue a formal travel advisory or the company will not cover cancellation . right now it is a suggestion we not travel . 

Can you buy Apple watches on board the mereviglia

mine is good on the app and on our reservation i feel the same way . May not sail MSC again so wait til after the upcoming cruise 

just got a reply to the form i sent to the voyagers club . They said my info was in their system 3 different ways . How that happened i do not know . They merged all the info and siad to log into account now . Just tried still no number and no miles shown . I replied to my email and said not fixed yet . we will see

will check this out when we are on our cruise 

called customer service said the problem was my account showed canada as country and i was on the us site . Told them to leave everything as it was til after our upcoming cruise . will fix it then 

I have an account and a cruise booked .i called voyager club nice girl added my number to our booking on my details but still cannot see point balance when I click on voyager club in left side and enter number it says number does not match records. 

My husband and i both have MSC voyagers club numbers . Is there somewhere on the web site to check point balance . also we have a cruise booked in march on the mereviglia . His number is on the reservation . Mine is not when i try  to add it it says number error . I have an email with the number and it is correct. Help

Do they sell apple products on board the mereviglia

how do i book a cirque dinner and show for our 8 year old grandaughter . We get the dinner and show free with booking and do not know the day or time they will assign us . We need to pay for 3rd person in cabin but on line it asks us to pick day and time for availability. maybe we just need to wait til we are on board 

ok great thanks for the reply