My brother had it in September. He had to isolate for 5 days. The medical center called everyday to check on him. They gave them free room service and premium wifi. They also gave a total refund on excursions and did not charge him for his medical appointment. They did charge his wife for her test, which was negative. Also, to our surprise, they called after the cruise and issued him a refund to their credit card for the 5 days he was isolated. I felt they were Very well taken care of! Needless to say, he was thrilled he had booked a balcony!