A friend who is a Cruise Planner said that after Covid, most cruise lines have less staff than previously, some to cut costs, some just cant get the help they used to get. So she said on many lines, less personal service like people coming around offering drinks and towels etc. Also, as someone else said, with the drink packages they might have cut back on some service as well, but she felt mostly a staffing issue. Not sure how the top level cruise ships are faring, but HA, PRincess etc seem to be in the same situation.
