Catlover54, we were also in Australia in March 2020, one week into a three week trip, when we had to fly home. Our travel agent had arranged an itinerary for us, but we booked our own business class air. Because of that, even though we had used her for cruises for about 20 years, and had booked the itinerary thru her, she abandoned us in our attempt to get home. Nine hours on hold with Qantas, eventually giving up and going to the airport to talk to an agent, and $4,000 in change fees later, we got back to LA, then booked further home to DC. or that, and other reasons, we are now using a new agent.