Hi
First off we realize the App is not going away and that is fine..but some of us choose to disconnect while on "vacation" and don't want anything to do with our phones.
1. Maintain option to receive paper Compass. It is far easier to read than app--and appears to be more accurate.
2. Maintain paper menus for Main Dining Room-classier, far easier to read--and again I don't have to carry my phone. Not to mention it is so sad to see people sitting across from each other at a dinner table staring at their phones instead of actually talking to each other..we don't need more reasons to disconnect from each other.
3. Consistent enforcement at all US ports of boarding times. Will reduce lines and frustration. If it isn't your time to board yet-have a stand by line. Those who are on time with their boarding time should never have to wait behind others who feel the rules never apply to them.
4. More Broadway shows! Love them!
5. Don't ever give up on "smaller" ships such as Radiance class! We love them too. There is a place for the latest, greatest and biggest ships as well as the classic size ships which can go to more ports than the bigger ships do.
6. Another app suggestion-return the ability to change your loyalty preferences and bed preference (king size vs 2 separate beds) online either on PC or App. Will save you money from having people take up your workers time on phone for simple issue, and save your customers time.
7. Commitment to not cancel cruises less than a year out to charter the ship. Even though we are compensated supposedly-often the compensation is minimal and the inconvenience of re-arranging plans cannot be overcome.
8. Have the ability to call Guest Services onboard the ship and have the phone answered and the problem addressed promptly. We realize staffing for this would be very difficult. Perhaps the phones could automatically re-route to a very knowledgable phone center? They could fix most issues-such as improper charges, report maint issues, follow up on issues, etc...it would free up your onboard team.