lux4me

My parents were sailing with another couple. They cancelled

Nice to see Celebrity doing the right thing. Regent has a cruise starting in Haifa, Israel this Sunday. It was then going to stay an additional 2 nights before it was going to sail to Egypt. They moved the embarkation port to Istanbul, replaced the 2 days in Israel with 2 days at sea and they are still sailing to Egypt. Also they are telling clients no FCC'S or refunds.

This is the 2nd time the itinerary has changed. And just because the cruise line has the right to do it…does not make it the right thing to do. This was sold as a holy land cruise

Please see post above

They are not even paying for the change fees for guests that did their own air.

Regent has said what they are doing. “We are not offering refunds or Future Cruise Credits for guests who prefer to cancel their reservation entirely. Normal cancellation penalties will apply.“ we were booked too when St Petersburg got taken off of the itinerary. But we had the option of cancelling or changing to another itinerary. Going to be a “lovely sailing” 😂 with a bunch of passengers who don’t want to be onboard.

This is awful. My parents will NEVER sail Regent again. They would have been happy with a future cruise credit. not even a refund. We understand that they can change itineraries. But this is a fundamental trip change. we are checking with AMEX on a chargeback.

Did you book direct? Or with Regent. this is a situation for a good travel agent

The Times of Israel has reports rockets shot into Tel Aviv. Airport closed. this is different than normal terrorism. this was an invasion

My parents are scheduled to be on the Voyager next week sailing from Jerusalem. Mr hey have 1 pre night and then 2 nights on the ship in Israel. They are besides themselves nervous seeing what is going on on TV. Called Regent and no word yet on what they are doing. Does anyone know what they are doing on the current cruise that is supposed to be ending in Jerusalem? I don’t think there is any way they can debark people and fly them home in this situation…

Hi All, We are a party of 3, 2 cabins. We are sailing Dec 19 on the Quest. We have a reservation one night at TK. I mistakenly took myself off of the reservation. 😞 I Was trying to change times The reservation still shows a "The Grill by Thomas Keller 7:45 PM Table of 4", in our reservation and in our traveling companions reservation. But in each reservation it states reserved for 1. Will they still give us the table for 4 I called reservations and they said since TK reservations are not showing available they cant do anything.

We are ending in Lisbon. Pasteis de nata are my favorite things. We are doing the 2 places in Lisbon that are supposed to be the best

Hi all, DH and I are sailing on the TA next week on the Splendor. Any suggestions on do not miss dishes around the ship. we are foodies and are looking at the great menus

Hi All, I signed i to my account online to register for the cruise and adjust some dining reservations. I can’t find where you can make spa reservations. Can you not do it ahead of time? Or am I missing something?

Sorry to ask and I know this probably has been answered before. Where the ship extends out on the sides are those balconies larger? I am changing cabins and have a choice between 2. 1 mid ship and 1 a bit forward (with what look like the larger verandah) Are they much larger?

We are on the Splendor trans-atlantic in March. Does Regent charge to use the Saunas, specilty showers in the spa area? Is it separated or Co-ed? Thanks

Thank you. That would be great

Hi all My partner and I are considering the Explorer. He is in a scooter and has walking issues. Does anyone know the layout or have pictures of the handicapped cabins on either ship thank you.

We spoke to the food and beverage director and he did say they are having staffing issues. I know many places are. But if you know you are offering a lesser product, Should you not lower the fare. or be offering some type of compensation. I think companies will start looking at this as the new norm. That they can get away with lackluster service and say “service issues”. We were just at a Four Seasons for 10 days and the service could not have been better my question becomes if you are not offering me the same product as in the past why am I playing the same price or more?

Hi all. We are on the Sojourn now for 16 days. The ship is looking very tired. Needs a refresh bad. Hard to think this is going off on a world cruise as soon as we are back. Food has been very hit and miss. A few good dishes. Nothing amazing. But far more misses. Service in the dining room has been poor at best. 20 min after being seated to be greeted. Long waits between courses. Taking forever to get a glass refilled. Staff seems overwhelmed. Food arriving Luke warm, Dried out sauces on plates. Pool staff takes a drink order and you may get it 20 min later. We had a few occasions of not even getting the drink. we have sailed with Seabourn many times and are big fans. But this is a far cry from the product it was. if anyone has any questions about anything onboard I’ll be happy to answer

Forget food….we are currently on the Sojourn. Service has been lousy at best in many of the dining areas. Not greeted a r a table for 20 min after sitting down. 35 min between courses. Food luke warm at best. Dishes sitting so long the sauce creates a skin film. It doesn’t matter how much money you spend on food, if your service staff cannot hold up their end the product seriously suffers.

Qld13, thanks. That helps. Where is the TV? Can you not watch TV in bed?

We are sailing next year in an accessible cabin on one of the small Odyssey Class ships. Does anyone know the layout or have any pictures. I found pictures of the layout on the 2 larger ships, but could not find any of the Odyssey Class Thanks

We are on for 16 days later this month. Anyone have any do not miss dishes.. any creative things you did as a special request ?