SherriZ366

That's funny about no eye contact!! 🤣 I would love to sail with her.

Will be interesting to see whether Wonder has cans or bottles out of Port Canaveral for Caribbean cruises. We sail on her in December. I like the Tru water when we sailed on Harmony.

We are sailing on Harmony later in the month and I have gotten two email notices so far about a balance being due for my cruise that was fully paid before payment was due in late March. Last week (4-1-2022), I received a "balance due" notice and called the D+ desk who looked at my reservation and the representative said that although my invoice (that she could see) shows a zero balance, my file also has an invoice that shows $50 due. The D+ Rep contacted resolutions and I finally spoke to a Resolutions staffer. This staffer said that RCI is having IT problems that cause these "balance due" notices keep getting generated and emailed to fully payed cruisers. She told me that they have been trying to work with the IT department to resolve the issue. She also told me that my glitch was caused by an item in my Cruise Planner that was cancelled and RCI owes me a refund (rather then my needing to pay $50.) She said that RCI would refund the cancelled Cruise Planner Item to my onboard credit and my Visa (that's how I paid for it). I think the refund has been made to my OBC but no refund has been posted to my Visa card. I was on the phone for 55 minutes. I thought the problem was resolved on 4-1-2022 however I got another Balance Due notice from RCI for the same $50. I talked to a D+ reservationist who finally had me talk to another person in Resolutions. After I held on for awhile, she told me she would call me back once the problem had been resolved with IT. It's been 3 hours and I haven't received a call back. This call lasted 55 minutes. From my conversations with RCI, I understand that this IT glitch has affected many cruisers. They are assuring me that they won't cancel the reservation (we booked a Grand suite and were really looking forward to the cruise). But I want the situation resolved with no more "Balance Due" emails coming to me. I am also afraid of getting to the pier and having no reservation. All of my invoices show that I have paid in full.