flamingo_fancies

Very very true. The excuse they used just makes them look inept or on the breadline, maybe even both.

Of course they would just use CHAPS. It would cost them around £25 in fees.

If your in the uk contact ABTA, NCL are members.

Anyone in the uk who has been effected by this need to contact ABTA to see if they can help or offer guidance as seen as NCL seem unable or unwilling to help their customers. NCL are ABTA members, their ABTA NUMBER is - Y2687. I'd say NCL are certainly violating ABTA'S code of conduct with regards to: "Accurate information so you can make an informed choice"

I asked someone who said their wife was refused alcohol in Liverpool today and he said they have the beverage pack☹️

NCLs official statement of: "However, in certain ports of call which will be specified onboard, guests who have pre-purchased any of NCL’s beverage packages may be served" To me implies there is no forewarning and guests will not be aware which ports you can use your beverage pack in until onboard. Again this is my interpretation of the statement and as seen as they will not comment futher to clarify the language used, who actually knows.

Yes forgot QE

Said who??

4 berths in Southampton, all full a couple of days last week.

Hopefully this is the most up to date information as even today people are still being told different things🙄. He also rang me to confirm that this statement had come through and when asked if this would continue to be the case at future uk ports he said yes.

So my NCL cruise consultant got back to me after he chased the issue as NCL were being rather vague, this is the reply he has gotten after a few days. Seems like it should all be sorted now.

Dont bother with an email. NCL have their statement and they are not willing to discuss it any further. I asked questions about the statement I had emailed to me and was told they can't comment further. When I asked for the department who could deal with my query I was told they couldn't pass me to anyone who cold answer my questions and they were closing my case. Talk about stonewalling!! NCL'S customer service really needs to be stepped up.

No as seen as when the problem first arose they were insisting there wasn't a problem

I'm not actually sure how they can do that.

Just saw this from someone booked on the May 21st sailing on the Star. Seems like there will still be some sort of restrictions in place

I think that was a misprint in their itinerary

I mean what your pointing out here is basically general buisness practice. A company like NCL should be able to easily implement it, as to why it isn't already in place, who knows 🤷‍♀️

The rules on "bonded" items in the uk is very very strict. My other half is a Steak Butcher who delt with bonded meat for airlines and also use to supply P&O. All their meat needed to be kept separate and when sending the steaks to the bonded wearhouse they had to box up all the trim and residuals and send it to the warehouse, or sometimes have a specialist company collect it to be incinerated, so it couldn't enter the uk supply chain.

I did put "most" there's always one😆😆

But how do they drop the ball do badly when they have been sailing out of the uk years. Fair enough If someone dropped the ball. The thing is NCL haven't come forward and said really sorry we made a mistake, they do happen and we can only apologise. We will refund XYZ days that you missed full enjoyment of the package you paid for. Also as a valued customer as a gesture of good will here is XYZ on onboard credit. This would probably have been acceptable by most reasonable people and this whole issue (whatever it may actually be) would not have received the traction it has. Instead NCL have told half truths to customers onboard to try to shift the blame of themselves and then released a statement that they are not willing to comment on. When customers have asked for pro-rata refunds on what they have paid for have been told just to fill in a form to alter the Daily Service Charge they want to pay🤯🤯 I think most people are angry/put out by the lack of transparency from NCL rather than they can't have a beer.

I saw something on FB that they were served alcohol. Someone asked if they would serve at the next Scottish port and was told we won't know until we get there🤷‍♀️🤷‍♀️. They served alcohol on the Dawn in Belfast but then not on the Star a few days later...so who knows🤔

Yes I then asked if they could give me the contact details for a person or department who I could discuss my query with and got this final response saying case closed.

Well I've been told they have closed the case on my request for information regarding their statement🤷‍♀️

How does that even work surely they know where they cas serve in advance?

It isn't a law it's NCL stating those with a beverage pack "may" be served. But you won't know until your on board🤯