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About robmtx

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    Cool Cruiser

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    Traveling, Information Technology
  • Favorite Cruise Line(s)
    Royal Caribbean
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  1. I thought about that. But then why are they allowing me to move from Freedom (Southern) to Allure (Eastern) with the exact same itinerary as Symphony (Eastern)? The ONLY differences between Allure and Symphony are the Home Port (Port Cvl v Miami) and Departure date (9/11/21 vs 9/5/21 or 9/19/21). They both go to the exact same ports of call. Do you think this is one of those "Exceptions" they did for my Southern.. "Hey, we'll allow the itin change but only to Allure" I'd rather just cancel the cruise, get FCC for cancelling it, then book a cheap Nov 2020 Southern out of San Juan that could be L&Sed to Nov 2021 and at least get my ports of call back.
  2. I align with these two statements. Sadly if I successfully L&S to 2021 I retain this agent for another year! UGH!
  3. Hello - hoping a few of you experts can chime in on this one, especially now that L&S has been out for several weeks. According to RCI's FAQ: 32. Understanding that the same itinerary, stateroom category, sailing length, and timeframe are a requirement, is it essential that my client rebook on the same ship as well? No, it is not required that your client rebook on the same ship or ship class. I am booked on Freedom in Sept 2020. I asked my agent if we could L&S to Sept 2021, and what are our options since Freedom isn't sailing out of San Juan at that time. I was told our only option was Allure. I looked online thru mock booking, and found that Symphony runs identical itineraries as Allure, just out of different home port. We'd much prefer to go on Symphony. I emailed my agent to confirm we could L&S to Symphony instead of Allure, and things got weird. TA response: "The Symphony of the Seas is unfortunately a different class of ship so that sailing and ship won’t qualify for the lift and shift. The only qualifying sailing dates and ship are what as provided in the earlier email of Allure of the seas." Now, I'm no expert, and hopefully someone can explain it better to me? But aren't Symphony and Allure the same class of ship? Why would a Freedom to Allure L&S be eligible, but Freedom to Symphony not be eligible? Are their blackouts for certain ships in the fleet? Anything else I'm missing in my blindspots here? TYIA
  4. 23 pages of posts, a lot off topic - just circling back to confirm there is still no word on whether or not Allure will get AMPED, and if so, have dates have been set? We're looking at the possibility of L&Sing a Sep 2020 cruise to 2021 and our only option seems to be on Allure. So just curious about it's status.
  5. hhmm that's the one I called the other day. But actually I was able to confirm 2 of 3 FCCs have been returned to us. Just looking for that last one.
  6. Update: I called earlier this week and after an hour on hold I got a helpful agent. Despite my canceled cruise being under a TA Booking, the agent said she could override and move my Next Cruise OBCs to another booking...which we did! Each of our 2 cabins in 2021 now have the $100 OBC from my June 2020 cruise! She then said I had to talk to to Post Cruise Dept about the FCC I had used for June 2020. But after another hour on hold I had to give up. New Question: Does anyone know the number to Post Cruise Dept? I don't want to call the main line to wait on hold for an hour only to be transferred and have to wait on hold another hour+
  7. Great! I really appreciate your feedback. I now have a strategy to do the same! Kudos to @RosieRoo
  8. Sorry to ping you again, but you're very helpful. Did RCI return your original FCCs to your e-mail, or did you have to call and nudge for that to happen? Also, your OBC for Next Cruise, did you just mention that at time of booking your 2021 cruise, or did you have to inquire about it first? TYIA.
  9. Was this for a cruise that was already canceled by Royal, or one you chose to cancel or L&S?
  10. Ok I'm exhausted. I read conflicting posts in different threads. I apologize if this is at all redundant, but I have two questions I'm hoping experts can chime in on: 1. I applied a prev FCC to my June 7th cruise, which was canceled by Royal. Does Royal return this FCC when they issue new FCC? Is this worth a call to a supervisor? 2. I booked my June 7th cruise via Next Cruise, and received $100 obc for each stateroom. What happens to this OBC since Royal initiated the cancellation? Is this worth a call to a supervisor? I can't L&S since this cruise was already canceled by Royal. TYIA
  11. Are you booked through a TA? I have a Freedom cruise that I want to L&S but I don't want to put my agent through this hell. I'm all about having my TA work wonders for me, but multiple phone calls, back and forth negotiations, etc, would be much easier if I could talk to Royal directly. I'm really just curious if anyone with a TA has had luck working directly with Royal on a L&S. I don't mind setting my phone down on hold for hours to get it done...but I know my TA has multiple clients to sort. Thoughts?
  12. I can confirm there isn't a 24 hour waiting period. My second attempt was a 27 min queue and different agent who also started the L&S on my freshly booked cruise. We were able to move our June 2020 booking with connecting cabins to June 2021 on same ship/itinerary less than 2 hours after booking it. I'm actually still on hold with the agent who is "working on it" but I already see it in my cruise planner 🙂
  13. Well...I was talking to an agent and she was working on it for me.. then we got disconnected. Fat chance she calls me back, so I'm in the queue again. But she didn't seem concerned about when the new reservation was booked.
  14. If I book a cruise on RCI Website, can I move it to a TA within a certain amt of time? I do this for Next Cruises onboard, but wasn't sure if same rules apply to online booking.
  15. 24 Hours? Ugh that sucks. I booked a cruise end of June and I don't want it to get cancelled today. Hoping they don't cancel another 30 days of cruises before I can get this done. Worse case scenario I ask for a cash refund. We are rolling the dice though.. this is the most "gambling" I've done with Royal in quite awhile tho 🙂
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