We didn’t love our meal at Polo either. The host is unfriendly but the servers were great. My shrimp cocktail was served with ketchup with almost no horseradish. I asked for horseradish and they brought over horseradish cream and just dumped a huge spoonful in it the ketchup - yuck. My surf and turf was, as you say, a skimpy portion and was not at all hot. They brought over cold clarified butter and dumped that on and also cold bernaise. I asked for it to be sent back and requested a hot meal. Nope on the second attempt. Host came over and asked what the problem was and I said it was not hot and he said ‘medium rare steak cannot be served hot’. My husband’s prime rib was hot and medium rare. Also the soupy truffle mashed potatoes were gross. However, the crème brûlée cheesecake was marvelous! But it didn’t make up for a very poor experience and rude hosts.