Blenray

6 hours ago, YWW said:

You are absolutely right that everyone should check their MedallionNet purchase because I made a purchase for $199.90 for multiple devices Monday from the Medallion app for our upcoming Alaska cruise on Ruby Princess tomorrow. It took the credit card charge but never gave me a confirmation number nor an invoice by email. So I called the Princess and spoke to the Medallion app specialist and he said my purchase of the MedallionNet never went through. In fact he said the Medallion app had a number of issues the past 4 to 5 days affecting purchases and reservations. I told him my Visa card showed the purchase went through and he couldn't explain why it showed on his end nothing was purchased. He advised me to go to the front desk customer service counter on the ship to have them check it for sure. This Medallion app is absolutely terrible. 

I got my agent to get hard copy receipts out of Princess in the USA. They have countless entries on my credit card of debits and credits. No identification of the transaction.

Now it shows internet packages at full price although my Elite status gets a 50% discount.

None of this is doing the Princess brand any good what so ever. 

On 8/17/2022 at 11:58 AM, Steelers36 said:

Oh crap!!!  How do those incompetents in OCEAN team manage to break things that were working.  I knew my friend's booking data was corrupted and figured that is why she didn't see MedallionNet 50% off, but I just checked my booking in the App and same thing.  Back to full price.  And both wife and I are recognized as Elite. 

 

This is just ridiculous.  I wasn't going to book and pay until closer to depart time, but it has shown me 50% off ever since they FINALLY implemented that change.  Now, is broken.  What next?

 

They are constantly corrupting this data or that.  My friend's bookings are a mess.

 

 

ETA:  The MC App shows both wife and I as Elite, so it's not that issue.

Same thing happened to me . The app now shows buy internet package at full price though I’m Elite. Numerous calls to help desk. Finally a supervisor said my agent at VTG must sort out the  booking. I said she is no IT expert and does have access to the Medallion build! No the supervisor wouldn’t have it. I messaged my agent who told she had tried to get Princess to fix.

The help desk keeps telling me that they have raised a ticket and will call back. No resolution, no call back. Feedback to feedback@ Princess *****.au never replies. It’s deeper than the black hole of Calcutta.

I have so much mistrust of this Medallion piece of junk I certainly will not be using it for purchases off the ship. I’m taking hard copy of everything with me and some computer games for the hours expected to be spent queueing at the service desk.

On 6/30/2021 at 4:16 AM, PROCRUISE said:

Well, just got the word from Medallion Support, in a very rude manner too.

"Only iPhone 8's and above will work for the MedallionClass App."

When I inquired as to when we could print off luggage tags for our August 8th cruise I was told: "if you had the app you wouldn't need luggage tags!"

Great way to treat return clients Princess.

I have had nothing from politeness from all the help crew in the Phillipines. Even with the app they were patient and manually loaded data for me. Where they couldn’t they raised an IT ticket. Ring the pPrincess Australia number and get through to the Phillipines. Remember how good folks are on the ship. Also they are not the IT company used to prepare the app.

10 hours ago, PacnGoNow said:

Did you try anything I suggested in my last post #3707?

Have you also cleared cookies on your device?

Many times when they make changes or updates, it makes it worse for people that already have issues.  Not always. 

Perhaps a campaign to stress you out before you get on the ship. When finally get on you are soon totally relaxed and feel much better. Then you buy more, tip more and rave about the ship.

We should all just chill and look forward to our holiday.

Phone number in the app for Australia just has an engaged signal. When you call the help line there is an option to be directed to a Medallion person. They can only goes do so much on their pay grade. However they will write an IT ticket to escalate the problem. They are very patient 8n the Phillipines and will enter data manually if you are having trouble.

Please be polite and respectful. Take your anger out on a punching bag and chill. You catch more bees with honey than a baseball bat! Remember how good the Filipino folks are serving you on the ship. They are not the IT gurus who are to blame for the mess.

On 6/16/2021 at 11:21 PM, margord said:

I thought I saw a phone number to call in order to get help on the Medallion App, but now cannot find it.  Does anyone know what the number is?

 

Marilee

14 hours ago, OzKiwiJJ said:

When you have a B2B the two cruises are treated as one by the Medallion App. You can see the full itinerary for both cruises and you can make dinner bookings for the whole B2B cruise.

It took 3 phone calls to the call centre in the Phillipines, 2 IT tickets and emails to my agent to get this done. DineMyWay still needed manual re entry of added cruises. Itinerary shown in DineMyWay still showing ports as QDN or wrong destinations.

13 hours ago, PacnGoNow said:

The b2b’s should show as one cruise. It takes a couple of days to see this on the App.  However, if the ship was swapped for another, that has been a big issue on the App.  The IT team is working this issue by date of travel. 
Most important:  The website should be correct, showing the individual booking numbers and correct ship.  
If so, use the website version of checkin and get your DMW on the website. Do what you can ahead of time on the website version.

Why not just sync the databases of the website to the app?

On 8/10/2022 at 11:39 AM, stki said:

We were on the original 22nd Aug cruise (12 nights to Conflict Islands), that was cancelled and split into 3, now 2 shorter cruises.

 

We are also booked on the 19-22 Aug cruise and 3-13 Sept cruises

 

Cruises are still for sale, with last minute deals to be had

 

Great to have cruising finally back in Oz 🙂

 

PS, was just able to go  into Princess.com  to try and book a cabin for that cruise

Hold onto your head we've had 4 changes so far. The Medallion app is a crazy mess. Book your dining times and hope it isn't replaced or disappeared on you. Check the itinerary on the DineMyway page. ours differs from the cruises. See you on board. I'll be the one who looks like he needs a holiday.

On 8/10/2022 at 11:21 AM, Steelers36 said:

????  On Princess.com, I see an AUG 22, 2022, voyage for sale on Coral.  And the other dates around it for this month.

Yes I see that as they want more bookings but haven't sorted out the existing passenger bookings. Hopefully we wont have to share our cabin with another family.

Cruise now re instated with changes to itinerary and new booking number.

Still heaps of issues with the medallion where back to back cruises not shown, itinerary wrong, inability to book dining, support phone number engaged & having to reload data and bookings that were there previously.. No one from Corporate offering apologies! Just the poor support teams in the Phillipines having to do their best.

The databases of the website and the Medallion are not synchronized. It takes manual input from the Medallion support team and tickets to IT to get anything sorted out.

Still no compensation for the waste of time dealing with this piece of ****.  I thought government IT was bad but this mess takes the cake.

Booking of Coral Princess disappeared from wow.Princess.com. Live chat informed me the sailing 22AUG22 is cancelled due to deployment reasons! Crewing or port berthing? Next cruise 29AUG22 still appears.

This is the 4th change to this cruise. No news of compensation, refunds or future cruise credits yet.

Hi All,

Does anyone know if there is bridge Director on board. If not is anyone interested in organising duplicate bridge? I can score the session. Not sure if Volendam even has bridge boards available. We can ge5 around that if need be.