We have our first HAL cruise booked for January 2023. (Previously Celebrity cruisers) I'm starting to get nervous about HAL as things have not gone smoothly so far. First, we had Have it All, according to our TA. I was even prompted to select our dining and shore excursion options. But decided to put that off; no hurry, I thought. When I went back to book - gone. Contacted TA. The first HAL rep said we had it, the second one said first made a mistake. Disappointing yes, but whatever.
So, rebooking to take advantage of a different perk. Was promised same room and they would transfer deposit. That was a few days ago. Now, they have to refund not credit the original deposit, so we'll have to pay full amount while waiting for refund.
Questions: Is HAL usually this flakey? Will we wait forever for refund? Can I count on getting the room we booked? What has your experience been? (Tell me something good!)