Maybe it will be available on a different day than originally scheduled for your cruise. It doesn't look to me like it's cancelled for your entire cruise.
Whether you think you have a great cruise or a bad cruise, "You are right". It is mostly what you make of it. The planning of the cruise is much of the fun. You need to be involved. Not knowing where your stateroom is located is on you.
We have used NCL bogo 3 times from Florida. Twice to Europe in which it worked out great and once to Seattle where the filghts were bad. It's terrible that LATAM charged $240 per bag for checked luggage. That is highway robbery, only in the air.
You should have received an invoice when you made the change that lists exactly what you get and what you paid. At that point did you compare the old and new invoices for discrepancies?
Your Concierge should make those arrangements and let you know when they are happening. You should see information in your room on the first day. If you don't see or hear anything when you first arrive in your room just contact your concierge and ask them.
Andy
Got off the Prima November 11 in Rome. Stayed in Haven HE 15906. We were directly under the Haven sundeck and there was some chair dragging noise at times. Mostly in early morning or late evening. Nothing that caused any disruption to our cruise. Certainly nothing that would cause us to complain. Love the Prima!!