Dave33549

Clint Holmes provided an incredible show! He arrived mid cruise and practiced his music with the Adventure’s talented band that day. The performance was one of the best I have ever seen on Royal!

I also boarded on the Nov 26 sailing of the Serenade of the Seas. I agree that Royal is not responsible for the horrific Port procedures and management which took place during embarkation. We received two emails and texts from Royal. The last one was received approximately at 3:30 PM. It stated that passengers were to board 8 hours after their original boarding time. In my case, my 11AM boarding time would now be 7PM. We arrived at 7PM as Royal directed to find the terminal in total disarray. A Sheriff Deputy directed where we had to leave the automobile dropping us off which was a very long distance from the terminal. We got in line and dragged our luggage over a mostly poorly paved surface for approximately 3 hours before we reached the terminal and porters. It took another 45 minutes to process and board. I did not witness anyone checking boarding times. Royal should have sent another email/text alerting their passengers that the port was not operating normally and instead of arriving 8 hours after your boarding time you now should arrive 10 to 11 hours after your initial boarding time. I firmly believe it was Royal’s responsibility to send this additional email/ text. Failing to send that communication resulted in many passengers waiting in line for 3 hours without water or access to facilities.