gerelmx

Now I have purchase 2 shore excursions at Stavanger. in the morning Small Group: Rib Boat Tour going to see the Lysefjord and the Pulpit rock. And afternoon Small Group: Stavangers Mansions

38 minutes ago, ScottC4746 said:

A lot of times it is not the cruise line that cancels but the supplier for the excursion that cancels.  Sometimes it is both to keep the passenger safe if there is some kind of civil discourse, being Norway I doubt that was the reason.  This could be a staffing issue, or weather related.  Did you have any other details, what the excursion was or what was the date?

Norwegian Fjords cruise, Silhouette Jun1 17 to June 24, Stavanger Saturday June 22

Today the refund money was deposited on my credit card, it took 17 days to be credited.

in a week, probably Friday

We are booked in the 2025 fall foliage cruise (prime Veranda V1) NO price changes

• Eclipse will go to Dry dock after the 2025 transatlantic (March 22 to April 3). Next sailing after the TA is April 27.

During Thanks giving and cyber Monday they put the cruise planner at 50% off also they repeated the promo during Christmas (shore excursion, beverage packages, specialty dinning, etc)

33 minutes ago, MadManOfBethesda said:

Well, as long as you want to argue semantics, Celebrity didn't cancel your excursion, the tour operator did.

I did not contract with the operator, I contracted with Celebrity and Celebrity is the one who owes me my money.

The problem is why Celebrity delays so much time in refund the money when they charge  the CC immediately 

25 minutes ago, jwlane said:

That doesn't mean "wait 30 days for the refund".  The refund has already been issued---30 days is how long it could take to reflect on your CC statement.

As long as the money is not deposited in my account there is NO refund. For my account until it's in my pocket

20 minutes ago, jwlane said:

Glad this has been resolved.  That said, is this the EXACT wording from the email (cut & paste)?

Celebrity Destinations Team 

13 hours ago, Baseball fan said:

You no longer get double points unless it was a solo booking to start.

8 hours ago, D. B. said:

By what happens I mean as far as the Billing as a single guest in a cabin is always charged more than double the 2 guest rate?

 Would X Add a charge to your account?

My son ask me that and I didn't have an answer?

 Has anyone  experienced that situation?

 

October 2018, my DW cancels the New England and Canada cruise 48 Hours before sail away,  I cruise alone, Celebrity returns me the Tax and Port fees and all the cruise planner purchases from my DW, NO extra charges for single passenger and I get double Captain's Club points

0:00 Alaska time

I booked for the first day of my cruise a Hair Cut and a Pedicure, If I don't need it, what is the deadline to cancel?

I just called Celebrity, very quick response, the operator Diana helped me to cancel the excursion and book the new one

In the description of the shore excursion X mentions the size of the group normally 12, in a minivan.

2 hours ago, kk20 said:

@gerelmx Was your excursion the destination highlight: seaview trail? We also received an email yesterday saying it was cancelled and like you, when I went into our online account, it’s still showing as being booked and not refunded to our obc that was used to book it

Yes the same, I pay with CC the email says wait 30 days for the refund

2 minutes ago, Nyhawkeye said:

I had this happen recently and just went ahead and canceled the excursion on line so that the cruise planner would let me book a replacement.  I had paid with OBC and was refunded immediately even though the email said the refund would take 30 days,  I was then able to book a replacement that happened to be on sale.

I don't want to cancel because I already have a notice of cancellation

55 minutes ago, vickykay said:

You might try calling.  I called to cancel and rebook the same excursion her they were having a very good sale and was concerned about it being sold out if I did it myself.  The rep was very accommodating and did it for me.

 

14 minutes ago, cruisestitch said:

The OP is not in the US so calling might be difficult.

Will call tomorrow morning, we have a dedicated phone number for Mexico.

5 hours ago, jelayne said:

The refund will not take 30 days.  Celebrity normally refunds within 72 hours (longest for excursions) but how soon you bank/credit card takes to post the refund s the unknown.  We have 1 card that posts within 24-48 hours and another that is a week to 10 days. 

That's what says the email I received

Incredible, yes, today Sunday, December 24 at 11:59 am I received an email from Celebrity, they canceled my excursion in Stavanger, they mentioned that I can book any other excursion of my choice and that I should wait 30 days for the refund to my credit card. It's ridiculous to wait a month for the refund when I pay them in cash and I really miss the time and day of the mail, which nope is supposed to be closed for the holidays. agh :😡😡
Another bad point, the excursion is still in my cruise planner and it does not allow me to book another excursion since there is duplication in the schedules.

I write a email to Celebrity

We are booked on the Silhouette June 24, 24 British Isles Cruise, there are not shore excursions for Edinburgh, I want to write a email asking about when will be online the shorex for booking,  the Viator and Trip advisor site shorex doesn’t offer pickup at South Queens ferry where the tenders will arrive

No phones in the MDR

the tugs helping a big ship is like ants helping an  elephant