I was able to use Chrome and view all of my bookings with some shore excursions available for the two bookings that are the earliest ones. I deleted an excursion as a test and it worked, then rebooked it using OBC and it worked as well.
Our loyalty tier level and points are correct, but the cruise fares are not. Unfortunately we had Azamara change our cabin tier as the one we preferred became available and we hadn't been notified via their wait-list system. It was just as the IT problems began and we did not get an invoice until weeks later. The rate on the new invoice does not reflect the discounts/offers that were supposed to carry over to the new cabin.
I sent an email in reply to one that I received saying everything should be ok (it wasn't) outlining the issues (at that time there was also a problem with the OBCs in addition to the cruise fare). Today I was able to get in touch with an agent on the phone after waiting shortly on hold. The agent verified that the OBCs had been corrected (likely why I was able to book the shore excursions) but the fares had not been fixed. She took notes, submitted a ticket, and was also going to coordinate with the agent that I was exchanging emails with.
I see this as progress!
