arlowood

I had a quick go on the Vueling website and called up the "Manage Your Booking" page - link below

https://1drv.ms/u/s!AvTYOG9TwUwn9Bde6xZt9HA3Wnjc

Put my Booking reference in the required box and tried the "notifications" email address in the "Purchasers" box. This failed to respond. The booking reference got a green tick but the email box had a red cross and a message about an incorrect email address or something like that.

I then tried another email address that I had truffled out of the internet - namely info-uk@viking ************. When I pressed the "Go" button I briefly got a green tick in both the booking reference box and the email address box before, after about 2 secs, the email box then showed a red cross and a message about an incorrect address.

My suspicion is that the address is correct but the Vueling site detected that the IP address did not match with the originating server at the Viking offices so it rejected the submission.

Armed with this information I will go back to Viking UK and "suggest" that they give it another try

@Haworth -many thanks for the prompt response. I will give that email address a try but I suspect that it may exclusively be one that is used for US based reservations. I have found addresses that seem to originate from their UK offices and they all seem to be *-*-uk@vikingcruises.com. So my suspicion is that the correct address will feature "uk" somewhere in it

@Peregrina651 - thanks also for your input. The phone number you provided is the one I have already been in contact with so I'm guessing they are supposed to be the experts on flight reservations.

If I have no success with any of the above, I will email the "tellus" or the sam.perry address

Not sure if anyone can help with this but I seem to be going round in circles.

Background is that we are UK based and my wife and I are booked on the Viking Orion cruise leaving Civitavecchia on 22nd July and finishing in Barcelona on 29th July.

I recently had a hip replacement operation and would much prefer to have an aisle seat on any flight to make it easier to stretch my legs if I experience any discomfort. Our out bound flight(s) are with KLM from Birmingham UK to Rome via Amsterdam. I've had no problem accessing our booking and making seat selections on those flights.

However our return flight is with Vueling from Barcelona direct to Birmingham on Sunday 29th July.

I accessed our booking on the Vueling website. We have apparently been allocated seats 24 E & F (ie a middle and window seat) for our return flight - not really a very convenient set-up for me. I tried to select alternative seats but there is a statement that the details cannot be changed online and that the booking agent must contact them to make any changes.

I firstly spoke to our travel agent who made the original booking and they contacted Viking Cruises UK to ask them to do the seat swap. We eventually got a reply which effectively said that Viking could not do it.

I was surprised but contacted Viking UK directly and again asked if they could make changes. The contact I spoke to said "no" that they were blocked from making any online alterations. She suggested I speak directly to Vueling. Eventually got through to Vueling only to be told that they could not alter the seating plan and that the request must come from our UK agent who booked the flights.

So effectively I'm in a nightmare loop. The only possibility is that on the Vueling website they request the email address of the booking agent as well as the 6 digit flight booking reference number. If I can find out the Viking UK email address I may be able to "pose" as them to get this change done.

The alternative suggested by one contact was just to wait until check-in on 29th and request a change then. However I'm not confident that I'll be able to get an aisle and middle seat at that late stage.

Anyone out there know the email address tha Viking UK would use for flight bookings - a long shot I know but worth a go.

Hi there

FYI I have included an attachment PDF which was scanned from our on board account showing the Wine Package item at £203 bought on the first evening of our cruise. You can see that a Loyalty Discount of £17.26 was applied to that figure.

The later 4 bottle package also shows the appropriate discount

Don't quite know what is happening based on you experience and the P&O Advice webpage

Aurora Account.pdf

Many many thanks for all your replies, we were hoping by buying it up front we would get the extra loyalty discount as we have onboard credit so won't get any extra discount until its used up. Never mind it was worth a try, as we say in the North 'A shy bairn gets nowt'.

Kind regards to you all, Viv.

One option to consider is this. If you haven't already booked shore excursions through the cruise personaliser then book these on board as soon as possible. That will hopefully exhaust most if not all of your OBC and you can then benefit from that extra discount on your wine package

Just to add a factor that might be relevant. We chose free parking on our Select Price for that cruise so we did not have any initial on board credit

Sorry but P&O stopped loyalty discount on wine packages a year or two back.

That's interesting. I'm afraid I beg to differ

We've just returned from a 30 night cruise on Aurora. I ordered a 12 bottle Captain's Collection on the first day and our on board account clearly shows our loyalty discount was applied to that figure. Towards the end of the cruise we ordered another 4 bottle package and again our discount was applied.

Loyalty discounts are always applied to shore excursions when pre-booked through your cruise personalised. Not sure if you can book a wine package this way but it might be worth checking.

From my own experience I have always just booked a wine package on the first day of a cruise. You get the savings on the package (about 15%) then your loyalty discount on top of that. Can't see the advantage of pre-booking wine - we only pre-book excursions because some popular one's sell out quickly.

Hope this is not going to inflame the situation.

Just spoke to my usual cruise travel agent and she said that they had just been informed today that Adonia is going to be sold to Royal Caribbean to become part of their Azamara fleet. No word of when the sale will go through but clearly not good news for all those with cruises already booked

Edit - Ignore my post - did not pick up the info already available earlier in this thread. Lots of disgruntled P&O customers I would guess