DAKCRUISERS

Yes. That is my best guess. I can’t think of any scenario that the OP owes the travel agent money. If she gets refunded what she should, she’s done. And I would be done with that travel agent!

I am also wondering if the charge went to the cruise line directly or to the travel agency. Often, agencies choose to be the “point of sale” and the money goes directly to them. Then, after deducting their commission, they pay the cruise company the net amount. That gets messy when refunds are in order!

You should call the cruise line and ask for an invoice. Anyone who answers can email that to you immediately. You do not need to call the agent first. I was a travel agent for 20 years, so I do have experience here. Have your booking # handy, and that’s all you need.

I really am guessing here, but it sounds like the cruise line had already paid the commission. Then you were refunded the correct amount. Now the cruise line wants the agent to return the commission. Don’t pay a penny to the agent until you see exactly what you paid to the cruise line, in case I am right. I may not be, but you may not owe it.

They may be withholding her commission from her to make up for the difference. You need to pay her. Before you pay anyone, make sure you see a receipt from the cruise line.

It is not free. It is being paid for by other people who do work.

Thank you! That’s what I thought.

Honduras and Mexico?

Same situation. If the renewed passport does not arrive, will RCCL let us board with only a birth certificate and government ID?

https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories/mexico-travel-advisory.html

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