jacketwatch

I contacted Crown and Anchor and they were incredibly helpful and so different from corporate customer relations and gave us $50.00 OBC for our next cruise on the Ovation in Nov. 2016. They also contacted "Laly" for us and her rep called today and really listened to my experience which is all I wanted and then added another perk, a bottle of wine and dinner for two on the aforementioned Ovation cruise at any speciality restaurant of our choice so wow!! way to go. I am very impressed and very happy to see there are people who care and who act accordingly!!

This is really a win-win. :).

Sorry about the multiple posts.

As for port days actually we did not find the pool deck too bad on sea days. One day it was raining and the Solarium was surprisingly not crowded.

we stayed on board allure in nassau once and had a great day. It was our 30th anniversary. We got a good deal on a spa treatment, and an early dinner at chops. I remember the day well osama bin laden was getting special treatment that day. I think he ended up with a seaweed wrap.

:d.

we stayed on board allure in nassau once and had a great day. It was our 30th anniversary. We got a good deal on a spa treatment, and an early dinner at chops. I remember the day well osama bin laden was getting special treatment that day. I think he ended up with a seaweed wrap.

:d.

Awesome to hear. I have yet to deal with RCCL customer service but at least I'm now aware that C&A is a better route.

 

My last bad shuttle experience was on another cruise line. departure was promised at 9am and by 9:20am I hollered to other passengers "who is going to FLL? Want to share a SUV cab?" And we did.

 

The van driver freaked out but that's because he's losing out on $100 due to his desire to pack his van and delay everyone. Since I had an early flight, I wasn't going to wait.

 

Now I just avoid the shuttles unless I can get in writing that the cruise line will put me in a cab if the van is late. Naturally they won't put it in writing so a cab is budgeted.

 

If I'm not in any rush, I'll usually offer $10 cash to any vans who look ready to go.

Good for you. I will not use their shuttle service again either. I think thye waited to just pack the vehicle. You pay not just to get to the airport but also for a reasonable service as well. Customer relations kept making the point that they got us there on time and we did not miss the flight so big deal. :mad: Anyway we loved the ship and their on board service and actually did book the Ovation for Nov 2016 while on the Oasis which seemed to mean nothing to them

If you want immediate attention then you should either call or email

 

Aurora "Laly" Yera-Rodriguez

Director, Guest Relations & Shared Services

Azamara Club Cruises, Celebrity Cruises, & Royal Caribbean International

954-628-9313

ext. 19313

ayera-rodriguez@rccl.com

 

Always include a telephone number where you can be reached.

Thats seems very good!!

What exactly did C&A do? I assume just sound apologetic?

 

The shuttles have always been a problem for me, regardless of who I booked through. I tend to UberX to the port and cab from the port. The $20 savings on a shuttle never paid off.

They really listened to what i had to say and took responsibility whereas customer relations just tried to shift the blame and one person blocked me from even speaking to her supervisor. She said we are all the same. I said you must have a supervisor but she denied me a way to speak to this person. Finally a third call at least got me a super. name and I was told I would get a call back. C and A even gave us $50.00 OBC for the cruise we booked on board as a token of good faith.

Don't use a legal size envelope, don't type the envelop. Across the bottom, write 'Personal'.

 

Go and buy a card and HANDWRITE your letter on the left side of the card where there is no printed words.

 

All the screeners will think it is something from a friend. It has a greater likelihood of reaching Michael Bayley, this way.

Thank you for the advice!

http://www.cruisecritic.com/memberreviews/memberreview.cfm?EntryID=516562&et_cid=2506601&et_rid=16708321&et_referrer=Contest_Costa_June2013

If you read this you will see the hard time we had with the company RCI uses to shuttle us to MIA. I was absolutely astounded by the corporate customer relations dept. in regards to this. I will address this in a letter to Mr. Bayley but also thank God for the Crown and Anchor society. Contacting them resolved my issue in 5 minutes and in contrast to customer relations which seems to be an oxymoron C and A really listened. Bravo! to them. So my conclusion is call them for any issues. Avoid customer relations at all costs.

Michael Bayley, President.

Thanks!

1050 Caribbean Way, Miami, FL 33132

They gave me that but attn. to who? I don't want it to go to customers relations as they are the ones who are at issue. I also want to give a shout out to C and A as they really helped. Thank you for the reply.

Does anyone know what addy to use to send a letter to RCI ABOUT their customer relations dept? I found them to be completely frustrating to deal with and I had made three calls to 3 different people with no results at all. However I called Crown and Anchor and got my issue resolved right away with one call and it took 5 minutes or less. Bravo C and A but wow customer relations was terrible.

Thank you.

Keypad safes in Indy.

Is it the same on the oasis?

The 14.95 Chops filet (I see its now 16.95) offered in the MDR is definitely NOT USDA Prime. If you want a USDA Prime cut, you have to go to Chops and pay 18-20 more on top of the 35.00 pp.

Wow. That's a rip. :mad:

Seriously, sometimes the "free" steak is not bad. However, my success rate was about 50%. I just had too may tough and gristly steaks that I stopped trying.

This is true. Celebrity had USDA choice for the MDR which was actually pretty good and USDA prime for an extra fee in their speciality restaurants. I will try to find out what cut RCI uses in the MDR.

I had a pretty good steak in the MDR on Princess too BTW.

Tough and chewy.;)

Looks like I'll stick to the fish. :D

Once nice thing about Oasis is that there are several venues to get complimentary breakfast besides the MDR and Windjammer.

 

You also have Johnny Rockets, Wipeout Cafe, Solarium Cafe, Park Cafe, and a small number of choices at Vitality Cafe.

Thanks. That's good to know. :)

You are assuming wrong. RC does not offer USDA Prime cuts unless you want to go to Chops and pay another 18.00 - 20.00 above the 35.00 upcharge :rolleyes: The Chops filet is not Prime and "better: is subjective IMO.[/quote

 

Do you mean the premium selection for that extra fee is not USDA prime?

 

That's outrageous. The Manhattan strip for no extra fee does say "aged" so I wonder what cut it is.

Wonderful. Thank you.:)

We are booked Oct. 10th and have never been on this ship so we are wondering if the MDR is open for breakfast.

Thank you. Larry. :)

I'll take the free steak. If I want USDA prime which is what I assume the premium cut is I can grill it at home.

Do they still have their blend form Seattles Best as the regular coffee? haven't been on RCI since 2008 and going on the Oasis on the 10th. Oct.

Thank you.

Have to disagree with all the negativity about Cats. We are on the ship now and saw last night. Wife is very up on the show and has seen 6 times before last night. I liked it but didn't follow as many here complain about. I told her that the complaints say that there is no plot for one. She said "what", there certainly is. She said that out of the 7 times, this was the best as the isles were used more. I can attest that the singing and dancing were far better than I've ever seen on a ship. You need to sit close to get the full view of the faces and gestures on the cats.

True, not as crowded after intermission, but I don't think it's because of the lack of quality in the show. The show is long (2 1/2 hrs with 15 min intermission) and there are other things going on at the same time.

Maybe the complainers are just dog people?

Thats good to hear. We are booked for the oasis and Cats!

Cool idea! 14 days till the Oasis😎

We are going on our 15th cruise next month on the oasis and we have always ordered Indian food as a special request for my wife who is Indian for the main dining room and we have really never had much of a problem. On our last cruise on the Norwegian getaway there was a bit of a problem in terms of having a prepared fresh but most of the time they did it on other cruise lines and this was our first to Norwegian . However we did speak to the head chef and for our last night they did prepare from scratch a wonderful Indian meal . It used to be that they would ask what you want for the following night and make it but I think overall that level of service has gone down some but nonetheless we have always had it in the main dining room.

There were four of us on the Star Princess in 2007 and my wife and I went with an Indian couple and the maître d' every night gave us a pen and a piece of paper and asked us to write down what we wanted for the following night and it was made and then some so that was very nice but I again I don't think they go quite that far anymore.