Jump to content
Cruise Critic Community


  • Content Count

  • Joined

Everything posted by Billoftt

  1. One credit card dispute, one Better Business Bureau complaint, seven e-mails to MSC, countless phone calls and 97 days later I FINALLY got the deposit back from MSC. In contrast, I called Princess the same day I started this crap with MSC and received my money in less than one week after one phone call.
  2. On December 2, 2019, I paid a deposit of $796.00 for a cruise that was to sail away on October 10th, 2020. The deadline to cancel and receive 100% of all funds paid thus far, per MSC Cruise Line's contract, was July 10th, 2020. I cancelled on April 28th, 2020 and was told I would receive my deposit within 30 days. After 40 days I called to ask where my refund was and was told it may take up to 60 days. At 60 days I was told it may take up to 90 days. I read a lot of mixed reviews about MSC and decided to give them a chance. The didn't even give me a chance to board the damn ship before burning me!
  3. Well, I reversed the charge with my CC. Then MSC decided to dispute that reversal. Funny how their accounting department is "just too busy" to refund everyone's money in accordance with their own policies and contracts, but they seems to have enough time to dispute reveres charges... Screw MSC. I hope this COVID crap bankrupts them.
  4. Thank you much. I assumed as much, but I prefer to verify rather than be surprised.
  5. As I said, my preference is to have assigned seating at 6:00 but I was wait-listed for that and either have to choose MTD or the 8:15 seating.
  6. Yet another YTD question. I promise, this one is different. So, I finally got my wife's parents to splurge on a cruise. They are used to their beach time-share and the work involved (cooking, laundry, etc..) and I finally convinced them that once on board, the only thing you need to do is eat, sleep, and be entertained. Of course our trip for last Spring Break/Master's with Princess got cancelled and I went ahead and cancelled the October 2020 trip with MSC on account that with my diabetes and Mother-in-Law's cancer treatments, neither one of us feel too comfortable getting on a ship before a vaccine is developed. So we booked Carnival Horizon for April 2021 leaving Miami and steaming to the ABC Islands. (The ABC's were Mommy's and Daddy's first cruise.) They will be travelling with us (a family of six, children aged 14, 11, 8 and 1.5) in two adjoining (at the balcony) rooms with two adults and two children in each room for a total of 8 in the group. For whatever reason, even though I booked this a year ahead of time I have been wait-listed for the 6:00 service in the MDR. The 8:15 service is WAY too late for the kids so I put all of us on MTD and wait-listed the 6:00 service. Now I understand how it works and during peak times I will most certainly have to wait a bit if all of us are going to get a table. What I AM curious about is do ALL of us or at least all of the occupants of one room have to dine together at the same time? For example, will my wife and her mother (different rooms but same booking) be allowed to go together earlier at say 6:00ish while I take my two older kids separately (one of which is assigned a different room than myself and the other) later at 7:00ish while my Father-in-Law takes the 8-year-old for pizza somewhere else? I'm sorry if this sounds like a ridiculous question, I just never did MTD before and don't know exactly how flexible it really is? I just don't want any surprises. Also, I heard a rumor that Carnival updated the Hub App to include the MDR menus as well, any truth to that? If so, do they only show it for that day (one day at a time) or can you look ahead for the duration of the trip? Thank you fellows so much.
  7. Sounds like another reason why I shouldn't send them any checks again...
  8. Sounds like another reason why I shouldn't send them any checks again...
  9. They are off the table for me. The most recent customer "service" rep (Vickie) I spoke to kept on blabbing about how long it will take for the future cruise credit to to hit my account with them. No matter how much I tried to explain to her that I wasn't talking about future cruise credit, I was talking about my actual refund from cancelling a sailing six months ahead of the sail date, she just kept on shouting over me about future cruise credit and hung up after I raised my voice and asked if i was allowed to talk. I figured this was a barometer of things to come once I boarded had I not cancelled. On a more humorous note, when I was on the phone with Navy Federal Credit Union to dispute the charge as soon as I said "I booked this cruise a while back and cancelled..." their rep said "Not a problem, it has been happening a lot lately." I literally didn't even have to explain my situation that much. What annoys me more is that I cancelled another cruise with Princess on the same day and they told me the same thing, that it would be up to 60 days to get my deposit back. It was there in just under three weeks. A lot of people describe Carnival as the "Walmart of the Seas," but I have never been burned by them before.
  10. I booked a cruise for my family and my in-laws for October, 2020. Due to the change in my kids' school calendar, I cancelled on April 28, 2020 (well before the 90 day mark of July 3rd) to get my deposit back and was told it would be "up to 60 days" to get my deposit back. Today, June 29th marks 62 days and no deposit so I called. I was told "It may take up to 60 days." I informed them it was past 60 days. They repeated "It may take up to 60 days." At this point, i am under the impression that they were given a script and told not to deviate. It appears that I will have to call up my bank's fraud department for this and dispute it. Goodbye, MSC. I really wanted to give you a chance, but you burned me before I even boarded.
  11. I appreciate your opinion on this, but with us we either cruise with just my wife and I or we take our kids and her parents along. So that works with two of us, but not with eight. Maybe have a scheduling program where it is mostly YTD where larger groups can still schedule hard-times ahead of time? I really have no experience running a cruise ship dining room so I'm just throwing darts at the wall here.
  12. I noticed that. A lot. Ironically enough, bragging about having more Carnival Cruises than someone else as a sign of virtue seems a bit like bragging about being the smartest kid in Special Ed class. But if that is what defines a person and makes them feel better go ahead, I have more important things to deal with. It is a bit odd though, I recently booked two balcony rooms for my family on Carnival Horizon an entire year out and selected the 6:00 PM sitting on both. Somehow one room on the same booking was confirmed while the other was waitlisted. I am pretty confident that when I am withing the 90-day window and start checking in and real humans vice software start looking at things, someone will put 2+2 together.
  13. Sorry to necro this thread, but... Thank you for the time spent on putting this together. A lot of time and love went into it. I recently booked an 8 day to the ABC islands for my family of six and my wife parents for next spring break in April 2021, we really like to get out of town during the Master's Tournament down here in Augusta if we don't score tickets. Our April 2020 cruise kinda flopped... Just an off topic question, did you just go to college there, or did you grow up in Nebraska? If so, where? I once ran into a young woman here wearing some Husker athletic gear. It turns out she was from here and on an athletic scholarship to UNL with the swimming/diving team and came back home to go to med school. I asked here how she liked her first winter there. Her response, with cold, lifeless eyes fixated somewhere 1000 meters behind me, "The wind... That... That... Cold... Wind..."
  14. I went on a 8-day cruise at the age of 40 and gained 4 lbs. The only alcohol I consumed the entire cruise was 1/2 bottle of wine. I never used the gym but I did make an effort to use the stairs as much as possible. My wife was the one that preferred taking the elevator a lot. I believe I ate significantly more than usual though.
  15. I would like to thank all of you for your responses and good information. Alas, we ended up cancelling. My wife's parents decided to cancel on account of them expecting another grandchild the first week of April from my wife's brother. My wife does not want to go without her parents along. So, we booked a "Super Family+" suite (it appeares to be three connecting balcony rooms) on MSC Seaside in October.
  16. Thanks a bunch everyone, you have given a lor more detail that what I was expecting!
  17. Hello, first post here. I have recently booked a cruise on regal Princess for April, 2020 (Totally digging the $100.00 ship credit for veterans). This will be our first time on Princess (went on a Southern Caribbean cruise on Carnival Sunshine last year) and our first time ever cruising with our children. Children will be 13, 10, 7, and 7 months by the time we sail. As a matter of fact, the 7 year old will be turning 7 on embark day. My wife's parents are joining us on a separate booking as well. As you can imagine, I have a lot of questions. How long is the dinner service in the MDR? I remember in Carnival it was upwards of 2 hours. The older two kids will be able to handle a long sit down, the 7 year old may get a bit antsy and I am concerned about how the baby is going to handle 2 hours and how much of a nuisance they would all be to other passengers. I just don't want to be "That Guy." What is the kid's menu like? At what age is it appropriate to allow children to be unsupervised on the ship? When I say unsupervised I don't mean roaming free, I mean hanging out in one area and then finding one of us adults to tell us where they are going to next. My 13 year old is pretty responsible and so-far seems to be making good decisions and I am not worried about him nor the 10 year old girl being a nuisance to others. I know him and they can sign themselves in and out of the youth programs by themselves, I was just wondering what the "accepted practice" was. I do trust both of them playing outside by themselves, I trust the older one to supervise the smaller ones in our yard or on bikes in our neighborhood, the 10 year old is not yet there responsibility-wise. When the wife and I were on Sunshine last year, we didn't notice many school-aged children, (during school year) just many smaller children in the day-camp group. What are the crowds like? The Sunshine seemed like there was more people than ship and always had a crowded feeling to it. When are the rooms usually ready? On Sunshine it was 1:30 before the the hallway doors were open and I was lugging around rolling carry-ons for a few hours. Is there a designated place to stow carry-ons before rooms are ready? What are the boarding times? The info Princess gave me only states that boarding starts at 12:30. What is the "bringing my own soda" policy? On Carnival it was explicitly stated that liquor and beer was not allowed to be brought on board, only 1 bottle of wine and 1 12-pack of soda per person in the carry-on. On the Princess cruise contract, the only guidance I can find is that bringing alcohol is prohibited with the exception of the wine. There is no mention of soda or if it can be in checked luggage vs. carry-on. I am pretty sure I will annoy you kind people with more questions when I think of them.
  • Create New...