Guess what? I used the old way by emailing sbpcl@princesscruises.com on Friday morning to request the shareholders OBC, I didn't receive any auto reply acknowledging my Shareholders benefits request (old response) nor asking me to use stockperks app (new response). Thought my email request was ignored as no one use that email address anymore. To my surprise, I checked my Princess cruise personalizer on the same day at night, the Shareholders OBC was posted. @Teechur you can try and see.