We had a fairly good experience with ezair my husband's flight from Reno to SFO was delayed and he did not make the connection to ft lauderdale It was 10 pm at night I called ezair and they located 3 flights that would get him to ft lauderdale for cruise the next day He made it to the pier for lunch in mdr the only glitch was that he was originally booked in first class, which was not available on the other flight After speaking with princess (took a couple phone calls and emails and a month or so) princess reimbursed him $250 plus $200 for each of us in fcc