P23r23s23. I am not making much progress towards:
A. Reimbursement from Princess Insurance for a medical issue while on board AND in quarantine.
B. Getting my FCCs for quarantined days
A. Medical Insurance Claim: I filed a claim Reimbursement from Princess Insurance (AON Travel) on 6/15/2022. They required I file with Medicare first who, of course, denied my bill. I then submitted my Medicare Summary Notice to AON Travel on 8/15/2022. To date the status just reads "Assigned to examiner".
B. As for my quarantine FCCs, I've called 3 times and have gotten 3 DIFFERENT answers. I waited 8 weeks after the cruise ended and still no FCCs. So this is a summary of my calls to Princess.
First call to Customer RELATIONS, Aleena said she was filling out a form to get the FCCs and I'd hear back in 2 weeks. The NEXT DAY I got an email from Commercial Operations Support stating they had received my form and couldn't do anything about my request and to contact Customer SOLUTIONS, but no phone number.
Second call to Customer RELATIONS again, who put me on hold to Customer SOLUTIONS and after 2.5 hours on hold, Jessica answered and said no form was needed. She just needed confirmation from Crown Princess Medical and that usually was just an overnight email request. One week later still no FCCs so I called Customer Relations and requested I speak to Customer SOLUTIONS Jessica. Danielle said Jessica was busy but she (Jessica) hadn't heard back from Crown Princess Medical. She said I could email the letter I received from Medical before I left the ship stating I was quarantined to customerrelations@princess.com Attention Jessica. I scanned and sent the same day.
Today, 2 weeks later, I called Customer Relations again. Edie told me it would take 6-8 weeks to get my FCCs. I told her it was over 8 weeks since I'd gotten off the ship. Then she told me to give it 1-2 weeks.
So bottom line - NO PROGRESS on getting my FCCs for COVID Quarantine days. I'm documenting every call and hold times and person I've spoken to for every call and the various answers I get. I'd love any advice on someone who finally got theirs - not automatically got it. I'm jealous of those of you who automatically got it soon after getting off the ship. I've got another cruise booked and want these FCCs for that cruise. Thanks for "listening".