I am wondering if anyone else is getting as frustrated as I am, trying to use the Princess website. For starters, logons are rejected multiple consecutive times, supposedly for logon ID or password problems, when the logon ID and password are correct. Then it says, if they are correct, it might be a technical difficulty, try again later. What kind of response is that? And I have been experiencing this for four days. Note: I was a manager in the computer industry and I would have been fired if I could not do better than that.
Once you are fortunate enough to break through (after many, many attempts, I might add) you run into a situation where the system kicks you off after a certain period of time. This is most frustrating when attempting to learn about, and book excursions for an upcoming cruise.
How can a company expect to stay in business if it makes it so difficult for its' customers to purchase the product?
Perhaps Princess wants to do away with the website and make users use the 'buggy' Medallion app?
I am a long-time Princess customer (Elite category) but I am very frustrated with their approach to customer service (yes, an operational website is customer service - if you don't believe me, check out Amazon.com). There are many other excellent cruise lines; I need to find one that does not make me work so hard to purchase their product.