In February 2019 my mobile phone somehow fell out of my pocket in the disembarkation lounge on Oceana in Dubai.
By the time I noticed we were on the plane home.
I contacted P&O via email and they confirmed a mobile hand been handed in and it would be offloaded back to Southampton.
It took a while, fair enough, as the ship was doing round trips in the Gulf, before relocating to doing Med cruises out of Malta, but the phone made it back to Southampton.
I was able to provide proof that it was mine and I picked it up from Carnival House prior to boarding a cruise that summer.
I can't fault them at all.