I was in the same situation and about 2 years ago, I got lucky! I called the line where you take to the first available and made the changes I needed was super helpful, then I made the off comment "wish you were my PCC", he said "I can change it now if you like", he did and has always gotten had great communication (email within 24-48 hours and phone message call back within the day). His name is Ryan Tran.
Ryan Tran |Personal Cruise Consultant
P: 877.416.9722 EXT 44399 | Direct: 954.514.4399
Text Free 954.947.1195
rtran@ncl.com