We have the same problem. We have AI and I upgraded to premium alcohol but DH didn’t want to. Our express pass shows my PALL but no beverage package for DH. I called Celebrity because I wanted to be proactive and not have to figure it out onboard. They said they couldn’t find it and to call mt TA. I emailed our TA and she contacted Celebrity and they had all our perks. I called Celebrity to confirm. They again told me they couldn’t find it. I have all our documentation so I guess I will fight it out on board. It was just a hassle. When we had dedicated Captains Club representatives I never had a problem. They were so proactive with problems. Now I felt that they thought I was just disturbing them. There should be better communication between TA and Celebrity. Not sure if it computer systems that can’t talk to one another. Take care.