Thanks to everyone for the feedback.
My problem is I've spoken to different people at NCL and I get different answers depending on who I speak too. Really poor service by team there and why it's confusing as a consumer and obviously to folks here. I've escalated via the NCL website support and will continue to do so as it should be something they clearly articulate.
End of day while I can appreciate the Haven striving to be a relaxing place, when I have 12 and 14 yo kids that are respectful and I can't go to a pool, or even outside with them in the Haven and am spending $30K+ for a "family" 2Br suite the target market is clearly not families.