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Thanks, the video was very helpful

Yeah I’m like you, onboard everything is great, but the way they handle things makes you want to drop them (this is not the first time we’ve had issues). Maybe they know people will stick with them & that’s why they don’t seem to bother.

Thanks for that.

Thanks, the pics are very helpful

Can anybody provide some info, or pictures, of the Spice H2O area on the Star. Details and pictures in the web site are a bit limited. Are there loungers there or just seating? Is there shade against the sun or shelter against inclement weather. Any info would be helpful.

Yes, I’ve written to them now as I got nowhere with them on the phone. See what they come back with.

I agree. Just because they CAN do it doesn't make it right. Maybe my understanding of customer care is different to theirs

The $250 OBC is all that's offered - no offer to transfer our existing $300. We've had similar happen on other cruise lines with much better recompense - particularly Oceania where we have always had a generous FCC + OBC. Maybe they care more about their customers than Az do. As a minimum to consider rebooking I've asked for the $250 to be applied as a FCC and the $300 OBC to be transferred to a new booking - I won't be holding my breath!

On Tuesday I received an email from Az asking for my credit card details in order to process a refund. I had no idea what this could be for as I had no notification of itinerary changes, dropped ports etc. I contacted my TA and they had no notification either. Today my TA called me and forwarded this email from Az: This is to inform you that due to a charter, we will need to re-accommodate your guest, on the Journey 5/3/25 as previously arranged. We apologize for any inconvenience this may cause. The compensation details are below and all changes must be made by 04/05/24. If no changes are made by the end of business on 04/05/24, the bookings will be cancelled, and refunds will be processed. Compensation Item Change to another sailing OBC (Non-Suite) per booking $250 OBC (Suite) per booking $500 So in order to make more money from a charter my cruise is cancelled and the so called “compensation” is to move to another sailing ( but only given 1 week to choose one) and receive $250 OBC - our booked cruise had $300 OBC attached, so they are offering to take $50 off me for the inconvenience! If this is how Az now choose to treat customers they deserve to go out of business. The cancelled cruise was on Journey 3rd May 2025 out of Venice. Anybody else had similar correspondence?

If you open your suitcases & slide them under the bed in the open position they fit easily

Hi, do you have the email address for Carol Cabezas and/or Customer Services at Head Office. I am getting blanked from the UK office and need to push my complaint higher up. Many thanks.

Does anybody actually read all this????