After over 100 days sailing Holland in 2023 we reached 4 star. With each booking we set our expectation bar lower and lower given all the changes. The entertainment or lack of has been discussed in previous texts and the food though perfectly edible we no longer really enjoy. The staff is good and in most cases try really hard to please but sometimes it is out of their control for instance when Hal does not plan well and provide enough bar staff (a cutback) in areas that are busy resulting with passengers experiencing long waits or worse yet not getting service at all. So why do we continue to sail with them because we love their itineraries...However, our expectation bar is low enough it is scraping the floor....We have two lengthy cruises booked with Hal in 2024 but are seriously considering other alternatives where they provide better entertainment (we know because we have sailed them) and give their chefs more leeway to design creative dishes. So Hal are you listening...give us some decent entertainment spice up the food and plan ahead for crowds....As much as we love your itineraries we can only read so many books and as a part of that demographic with the big purse and deep pockets that love long cruising I can start to see my Hal loyalty in the rear view mirror and that big purse and deep pockets are starting to shuffle off to your competition ....
Wake UP Hal make some changes for the better before that exit line gets as long as some of the lines you make us wait in....