3 hours ago, MissP22 said:

That does it... from now on I'm not getting off the ship any more and drinking myself to death all day long on the ship.

I'm going to get my money's worth. 🤪

What a great idea. I say you stay on the ship! This gets my vote.

🙂

6 hours ago, SmedonSeas said:

Full context please:

"How many dollars does it need to be? $1 fraudulently charged to my credit card is too much."

 

 

 

So what would you call it?

Please give me the legal definition? What is it called when a company charges a credit card for something that should not be charged? 

Waiting for my answers from you DallasGuy75219. 

2 hours ago, DallasGuy75219 said:

And your pettiness for not being able to get over an overcharged orange juice will get you blocked for hijacking posts.

So, what I hear is that you are threatening me? Nice.  I have been on this board since 2006. If I get blocked, well...that says a lot about the board and who runs it.

2 hours ago, MissP22 said:

Well if you didn't carefully check your bill before you left the ship, I'll guess you'll just have to wait for that refund. 

Happy sailing on your next Princess cruise.

 

Interesting...I guess you didn't read that I have cancelled my Feb trip. I will wait to get my refund and let everyone know on the board that posts about the drink package what happened to us. It is not right.

1 hour ago, MissP22 said:

It sounds as though you didn't have time to check the bill before exiting the ship. 

I didn't check the day I left. I have put that in my post. This is not my fault. This is Princess' fault. They charged me for something that I had already paid for. C'mon MissP22...why do you keep trying to blame me?

57 minutes ago, DallasGuy75219 said:

You need to look up the definition of fraud, particularly in the legal context, before throwing around words and accusations that you clearly don't understand.

Full context please:

"How many dollars does it need to be? $1 fraudulently charged to my credit card is too much."

So what would you call it?

Please give me the legal definition? What is it called when a company charges a credit card for something that should not be charged? 

10 minutes ago, MissP22 said:

Yes, I would be annoyed to say the least but the few times a charge did happen by mistake it was corrected immediately when I went to the PSD. I would never wait till I was off the ship.

I woke up. Went to Platinum/Elite lounge with my rolling luggage, had coffee and waited for disembarkation. Since, silly me, I understand that our Stewards want to get our rooms cleaned and ready for the next group. It is not my fault that they charged for something that I already paid for in a package deal. They owe me a refund for the drinks. Plain and Simple. I adhered to their T & Cs; they need to adhere to their contract with me.

1 hour ago, chamima said:

 

We've been sailing on Princess for almost 50 years (😨) and erroneous charges have been a problem for all of that time. It's irritating but human error happens.

The worst was once when we got home from a cruise and several hundred dollars had been put on our account on the last day of a cruise. In the end I think someone in Guest Services had committed a major fraud but it did get eventually removed from our charge card. So a one drink mistake doesn't fluster me anymore.

I'm glad that they removed the charge. I am about to call Amex and have them deal with it since this is ridiculous. I am a Platinum Cruiser and this has really annoyed me. I had a cruise booked in Feb, but since this I have decided not to go. We cancelled the cruise the day that I called for the refund. Funny thing is...we got the refund for the cruise in Feb, but still have not received our refund for the "mistake" of charging our account on the Crown July 4th cruise. 

10 minutes ago, JimmyVWine said:

 

 

Just curious.  When ordering drinks, do you inform the server that you have the Plus Package and should not be charged, or do you just tap in with the Medallion and expect that the system will get it right?  ( don't mean that in an accusatory manner as if you did anything wrong. I just don't know how to phrase it any differently.  I am wondering if the error rate decreases if one verbally announces that they should not be charged.  We shouldn't have to do that, but I will if it helps.)

We made sure to tell them. I had read on this board that others have had the same problem. Believe me when I say that I was vigilant. 

41 minutes ago, Steelers36 said:

You have complained about this on other thread.  Just how many dollars were you charged for?  I am sure you will get your refund anon.

How many dollars does it need to be? $1 fraudulently charged to my credit card is too much.

11 hours ago, Thrak said:

 

Our first night we were charged for a couple of drinks in the cigar lounge. It was doubly annoying as we not only had Princess Plus but would never be in the cigar lounge. I just had passenger services remove the charge but it shouldn't have happened in the first place. I'm guessing the passenger was asked for a cabin number (happened a lot since the system wasn't working well at all) and either gave a bogus number which turned out to be mine or, more likely, the server heard it wrong or wrote it down wrong.

That is annoying! The thing is we all had Medallions. How on earth are they able to charge when I have a package and I stay within the T & Cs. I would have been able to catch it, and we did check the bills every day, but it was put on the account the last day. I am very annoyed.

4 hours ago, Moondogy said:

Yep...I check mine at least once a day 😊

I checked every day, as I said this was on the day before disembarkation and I was unable to check for this. It's funny how it only appeared on the day that I couldn't go and check. It is just not right. I should have my credit card refunded by now.

4 hours ago, MissP22 said:

Accidental charges happen occasionally on all cruise ships considering the number of transactions they make daily. 

You should have it corrected as soon as you notice it, not when receiving the final bill on the last day. 

I should be refunded the minute I call for a refund. My credit card should have been refunded that minute....I shouldn't have to wait for at least 3 weeks since I called. This is not right. I shouldn't have to check the bill every day....which I did. I never got a bill the last day. I don't have this problem at a Hotel that I have to be worried that I am going to charged items that are already paid for. I think MissP22 that if this happened to you. You would be pissed. I've seen your other posts.

I would just warn you if you get the Plus or Premier package. Make sure every day that you are not being charged. My account was charged over 4th of July week and have yet to get a refund, even though I had the Plus package. It is not right.

I would just warn you. Make sure every day that you are not being charged. My account was charged over 4th of July week and have yet to get a refund, even though I had the Plus package. It is not right.

I have posted the T & Cs for the Plus and Premier Beverage Plans for reference.

I wanted to let anyone who buys either packages know that even if you adhere to the T & Cs, you may be charged on your account for drinks.

Over the 4th of July holiday on Crown Princess, I was charged for drinks. I had read on this forum to be careful and check that this does not happen. Every day of the cruise, I checked that I was not charged. Apparently on the last day I was charged for drinks. I went home and did not know until I got the summary of onboard charges. I called and let Princess know that these charges were in error as I never had a drink for more than $12 and never more than 15 alcoholic drinks a 24 hour period. They said that they would refund the $. As of today, almost a month later I have not received my refund. We did have a cruise booked for February, but we decided to cancel the cruise. It was too much work getting the package.

The Plus Beverage Package

Terms & Conditions

What is Included

• The package includes all beer, spirits, wine by the glass and cocktails $12.00 USD and under as listed on our menu(s), or $16.00 AUD and under for voyages departing from and returning to Australia and New Zealand.
• The package includes sparkling or still bottled water (500ml or less), fountain sodas, juices, specialty coffees and teas, Frappés at Coffee & Cones, and Red Bull energy drinks.
• The package provides a 25% discount on the following excluded items: all bottles of wine, one-liter bottles of water and canned sodas.
• The package may be used on our private islands, all food and beverage venues, and other areas such as the theater or public spaces that offer beverage service.

Package Details and Qualifications

• Age restrictions apply for purchases of the Plus Beverage Package.
• The Plus Beverage Package is US $59.99 per day plus 18% service charge (totaling $70.79 per day) for all itineraries except Australia. For all Australian-based vessels, the package is AUD $86.99 per day which includes a service charge. You will be charged the full amount for the complete voyage at the time of purchase.
• The Plus Beverage Package must be purchased for every day a passenger is sailing. Partial / pro-rated packages or purchase for segments of a guest’s voyage are NOT accepted.
• The package may be pre-purchased at least four days prior to boarding the vessel.
• The package is offered on board on embarkation day, and is NOT sold after embarkation day.
• The package is NOT available for pre-purchase within three days of sailing.
• The package is NOT available for voyages under four nights.
• The package is NOT refundable or transferable once purchased on board, and for advance purchased packages, NOT refundable or transferable within three days of sailing.

Exclusions 

• The package does not apply to bottled spirits or bottled wine or any items offered in retail venues or shops on board.
• The package does not apply to Mini-Bar items.
• The package does not apply to souvenir Glassware.
• The package excludes and is not combinable with other Programs, Promotions, Onboard Specials, or Events such as Wine Tastings, Chef’s Table, Buckets of Beer, Specialty Dining cover charges, or food items for sale such as ice cream, etc.

Not all exclusions or limitations can be foreseen or published here and may exist or be implemented without notice.

Pricing is subject to change without notice and for vessels designated in a foreign currency, packages purchased in advance may vary from onboard pricing due to timing and currency fluctuations. Guests will NOT incur additional charges, nor be issued any credits or refunds for such currency variances.

Terms and Conditions

• Alcoholic drinks are limited to 15 beverages per 24-hour period (6 a.m. to 6 a.m.). Alcoholic drinks requested above the daily limits are at the discretion of the shipboard management and crew and charged at regular menu prices.
• Non-alcoholic drinks do NOT have this limitation, nor do they count toward this maximum.
• Items selected that exceed the $12.00 USD or $16.00 AUD price are charged according to the difference in price.
• Packages may NOT be shared, are NON-transferable and NON-refundable.
• Shipboard management reserves the right to add additional restrictions and revoke or cancel the Plus Beverage Package at any point during a guest’s voyage for any reason with or without a prorated refund. Additional actions may be taken if guests: 
  • Become intoxicated
  • Provide beverages to other guests or do NOT comply with the terms, conditions and limitations of the package
  • Exhibit behavior that is inappropriate, a safety risk to themselves or others, or become offensive or disruptive to other cruise guests or staff
  • Exceed, or attempt to circumvent, the daily limits and service limitations outlined

And...we had a cruise in February booked. We have now cancelled it. It is very sad, but I am too annoyed to go.

5 hours ago, memoak said:

There is no such thing as an all you can drink package

"all you can drink"  and yes, you are correct. I never had more than 15 alcoholic drinks and never had a drink that cost more than $12. I also checked every single day to make sure that we were not charged. The two charges were at the Vines and at Tradewinds on the last day. I was unable to check that we were not charged that day. I did check every day and made sure to follow the rules for the "all you can drink package" so I wouldn't have to deal with this situation after our vacation. I had heard from previous  cruisers that this had happened so I was vigilant. You may have no empathy for me, but I paid for a vacation and should not have to wait for over a month for a refund of something that was "free" and on a "all you can drink". It is wrong!

1 minute ago, Cruise Raider said:

Just of note, it’s not an ‘all you can drink package’ but limited at 15 alcoholic drinks and no sharing with others is allowed.  But, it is hard to reach that limit within a 24 hour period.  
 

You are correct. And I never reached the limit of 15, nor did I ever go over $12 a drink. That is why this makes me so annoyed that I have to spend time after my vacation fixing mistakes. 

Although I liked Club Class dining on Crown over the 4th of July week, I am very annoyed about the "all you can drink package". I ended up being charged for drinks and to this day have not received a refund...even though I have a called and asked for the refund. This is not right! Don't call something all you can drink and then even though there are medallions that tell the servers exactly what drink plan you have... they charge my credit card. I am about to call Amex and have them dispute the charges!

3 hours ago, omynameistaken said:

Yep, that's exactly what I do. I wonder where they will be serving good wines by the glass. It's a mystery that I will be happy to volunteer for 🙌😅

Went to Vines on Crown...grabbed a glass....I had the all you can drink package...and ya know what...they charged our account. This was on the 4th of July Crown...I called and asked for a refund...to this day I have not received a refund. Buyer BEWARE!

Went on the Crown Princess July 4th week. Got the all you drink package. They charged us for two bar tabs - one on the Vines Bar and one at Tradewinds. I still have not received a refund. We checked every day but the last day for any additional charges. The last day we couldn't go to the front desk for a Bill check, and sure enough we got charged. I have called and still no refund. I was worried about charges since I heard from other "all you can drink" cruisers that they were charged also. It has a been a month and they have yet to refund us. We had a cruise booked in Feb. but cancelled. This is not right. If it is all you can drink then they should not charge. I am very upset about this....and I am a Platinum cruiser. Not nice at all!