NotDelilah

2 hours ago, Pippa04 said:

I'm pleased it worked out for you. It's inspired me to start my battle again!

Good luck.

18 hours ago, Pippa04 said:

That is very interesting.  Do you have anything to prove this in writing or did you just get to speak to an amenable person?  I'm £16.5k out of pocket after being told I was being given an unwanted upgrade back in January and would appreciate any help I can get in claiming it back.

I rang P&O on receiving details of my new cabin. Told them unacceptable and I wanted a refund. The person checked with supervisor and because I had ticked “no upgrade” I was entitled to a refund. It became a bit more complicated because I had booked using future cruise credit. I gave them written permission to remove the enhancement and then received my refund.

2 minutes ago, Ezz said:

Thanks I will try that as so far Customer Service and Guest Support have failed to respond to my emails 

If you booked Select and ticked “no upgrade” you are entitled to a full refund.

1 hour ago, Ezz said:

Does anybody know who the CEO of P and O cruises is and email address, tried PaulnLudlow but it bounces back 

paul.ludlow@pocruises.com

However response will probably be from Executive Correspondence, who will say he has read your email and asked them to respond.

1 hour ago, Danamis said:

We were very disappointed with how our cabin move from the lovely Aft cabins on Ventura was dealt with. We asked for compensatation as we had paid for Select but our emails went unanswered by P and O. Unless we would be getting a lot of perks by booking Select we are now booking Saver. We have indeed just changed a Select cruise for a different Saver one. It  does make you lose confidence.

By booking Select and ticking no upgrades we were able to get a refund for our cruise.

We were allowed to cancel as we had ticked “no upgrade”. Had to give permission for the 25% enhancement to be taken back and then received refund.

We booked in March 2021

2 hours ago, Pippa04 said:

Exactly what happened to me on Azura.  We were quoted over £300 each to move 10 cabins down the corridor but despite being told we'd been given an upgrade in our email apparently this was too much of an upgrade...

 

The problem with "having covid contact" is that you get a FCC on a cruise line that you may never want to sail on again.  4 months on and I'm still no further down the line to getting my money back - I'm just being ignored.

We were upgraded from HD to HB but wanted large balcony for 4 of us to sit together. Weren’t even offered neighbouring cabins.

6 minutes ago, Gettingwarmer said:

Right so as I understand it you declined a 125%FCC and took 100% refund. I don’t blame you. 

We booked the cruise with FCC from a cruise P&O cancelled last year so they are taking back the enhancement. Looking forward to what we have booked instead. Anyone who ticked “no upgrade” should be able to do the same.

2 minutes ago, Gettingwarmer said:

Right so as I understand it you declined a 125%FCC and took 100% refund. I don’t blame you. 

3 minutes ago, Gettingwarmer said:

Right so as I understand it you declined a 125%FCC and took 100% refund. I don’t blame you. 

2 minutes ago, NotDelilah said:

C deck available on Monday but apparently not on Thursday. We need to get away so have booked a different Canaries cruise 3 days shorter but £2000 cheaper than P&O.

3 hours ago, Megabear2 said:

Why couldn't you have a C deck balcony if they are still on sale? Surely making you lose 25% is unacceptable if P&O refused you the same type/grade of cabin if there was availability. What reason did they give for refusing you that option?  Others travelling on Iona have been allowed to move their deck 8 reallocation to deck 9 so there is a precedent you could quote. Suggest you contact ABTA for clarification on that one. I most definitely would not accept that penalty. As Selbourne says if you'd completed the medical questionnaire stating you had Covid contact they would have given you all your money as FCC.

C deck available on Monday but apparently not on Thursday. We need to get away so have booked a different Canaries cruise 3 days shorter but £2000 cheaper than P&O.

4 hours ago, Selbourne said:

Why did you lose 25% when the change was P&O’s and not yours? I wouldn’t have accepted that. If they wouldn’t have budged I’d have called them the week before the cruise, told them I have Covid and got 100% back. 

25% was the enhanced future cruise credit. Just glad not having to have it all as FCC. Have now booked a Princess cruise.

As we booked Select Price and chose No Upgrade we have cancelled as the alternative was unacceptable and are to receive refund less the 25%.

Had booked a C deck balcony on Ventura. Moved to A deck cabin with a much smaller balcony, despite being told on Monday there were cabins available on C deck. So 2 weeks looking down on the balconies we had booked. Adding insult to injury or what?

On 3/25/2022 at 9:55 PM, nicki-k said:

We received an email yesterday to say that our cabins are being moved due to 'taking an approved amount of cabins out of service'. I am not at all happy as I only transferred to this cruise on Ventura in January this year. As isolation cabins are not a new concept the P&O agent should have known that I was booking two cabins in a quarantine zone and advised me to select alternative cabins. I have paid a considerable premium to book a select fare and carefully selected cabins which meet the needs of my Mum. I specified not to be 'upgraded' as it is very important that our cabins are next to each other and near to lifts, my Dad passed away last year and this is my Mum's first cruise so she needs us 'next door'. I am appalled that we have in effect paid twice the amount for the equivalent of a guarantee balcony cabin. I am waiting to see what we have been allocated before contacting P&O. We were booked in C723  and C727.

We were booked in C719 on Ventura. Told on Thursday should hear within 48 hours but still nothing.