NotDelilah

Good luck.

I rang P&O on receiving details of my new cabin. Told them unacceptable and I wanted a refund. The person checked with supervisor and because I had ticked “no upgrade” I was entitled to a refund. It became a bit more complicated because I had booked using future cruise credit. I gave them written permission to remove the enhancement and then received my refund.

If you booked Select and ticked “no upgrade” you are entitled to a full refund.

paul.ludlow@pocruises.com However response will probably be from Executive Correspondence, who will say he has read your email and asked them to respond.

By booking Select and ticking no upgrades we were able to get a refund for our cruise.

We were allowed to cancel as we had ticked “no upgrade”. Had to give permission for the 25% enhancement to be taken back and then received refund.