Sorry to hear its a rough start for your cruise. I was on the ship in February, and the only issue I had was being told I had 2 drinks already and had to go to muster less than 2 minutes after boarding. Food was great, staff was attentive, and the pools were usable. Granted, the ship was in a warmer climate then, so if the pools aren't heated it's not an issue. Hopefully things improve for you.