I have read so many posts bashing Flights by Celebrity and was hoping I wouldn’t have an issue with them. However, we are booked on the 9/3 Edge cruise out of Rome. I booked flights many months ago with Flights by Celebrity -outbound was a United flight codeshare with Swiss air…
JFK to FCO connecting in ZHR… a couple of weeks ago I noticed the flight stopped appearing on the Swiss air website but was still on my United Ap..I immediately called Flights by Celebrity and United and they both said the flight was not canceled..so I let it go
Fast forward to this morning and the flight from JFK to ZHR was gone..however the ZHR to FCO was still there…not very useful
I immediately called United thinking once I was ticketed I would be able to make changes to the reservation..the United agent said they could switch me to a non-stop out of EWR which I was thrilled with until he looked further and said I needed to call the agency that I booked it with to make the changes.
I quickly called Flights by Celebrity only to be told that it could take up to a month to make the changes… I was floored. Who knows what kind of availability there will be in a month with all the cancellations going on… who knows when Flights by Celebrity would of let me know of the cancellation to begin with..
so buyer beware…it was a great fare but if anything goes wrong you may not be able to get things handled in the manner you would like.