Homosassa

On 5/5/2024 at 1:53 PM, maclover said:

It seems that I’m not the only one confused here as you had to clarify few times about what you got already and what you are looking for

I am also very confused about the 60% refunded by the insurance company as 100% of the cost of the fare was refunded by MSC.

However, it looks like the OP will not explain because she, herself does not know what she is complaining about  (husband handled the paperwork).

For anyone who is not familiar with Generali Insurance, it is an independent insurance company.

We have used them in the past and have found them to be easy to work with.  During Covid, when a start up cruise MSC) that we insured with Generali, was cancelled, the company transferred the policy money paid to the next cruise (Princess) we booked. 

When that cruise was also cancelled, the policy was transferred to the Celebrity cruise that we finally ended  up going on.

We also just had  Generali pay the full cost of the cruise  fare when we needed to cancel  ten days before embarkation due to illness.

34 minutes ago, broberts said:

I see the MSC cheerleaders are out in force.

 

 

Then why did the MSC emails not point out the need to complete this form? Instead the OP was told the matter would be resolved once aboard. Does MSC not bear some responsibility for misleading the OP?

 

 

 

 

Again, we do not know who the OP was contacting or the exact timing of the contact.

If the timing was such that the special needs form would not be received forty five days before embarkation, then MSC was following its procedures in stating the accommodation should be requested on board ship.  (Also the statement that when requested on board,  the accommodation may not be available on the first day of the cruise also  held true).

As for responsibility, a passenger should read and understand all the information that  a cruise line provides on its website.  

If a passenger is deciding that the passenger is acting as their own agent and handling the reservation, the above statement especially hold true.

If that is not done by the passenger, then a cruise professional (such as a MSC accredited travel agent) should be used.  The Special Needs  information does mention that  the form is available through such travel agents.

The question that has not been answered is was the clear instructions for requesting accommodations that are included on the main website page under a link for "Special Needs" followed?

The response to this question has been vague as to timing of the request and the specifics of who the request was addressed to.

The instructions clearly state that the request must be made using the Special Needs form at least forty five days before sailing and be returned to the address on the form.

Failure to do so means that the accommodation may not be available on  the day of embarkation, but will be available, if possible, as soon as it can be arranged.

It appears that the experience about the accommodation  availability followed the information on the website.  

broberts: Did you read the link I attached which gives the information on how to submit any special needs and the time frame for submission before sailing to have the accommodation in place upon embarkation?

It would be nice to have the complete story of the procedure used and the time frame for the request in order to evaluate the OP's experience. 

OP, did you contact the Special Needs people as instructed on the MSC website (go to the bottom of the main page and there is a link for special needs)?

I have traveled on MSC with fellow passengers that have dietary restrictions or mobility requirements and in each time, accommodations have been available as requested through special needs. 

https://www.msccruisesusa.com/manage-booking/special-needs?_gl=1*16kzuiq*_up*MQ..&gclid=EAIaIQobChMI3o2R_IWxhgMVCKhaBR2kLg22EAAYASAAEgL5B_D_BwE&gclsrc=aw.ds

As I have had my credit card declined at the check in kiosk on board and needed to make a quick call to the credit card company that the charge from a French bank was valid, I now make sure that the cc company knows that a charge will be coming in from either a French or Swiss bank and have a notation made on my travel information.

3 hours ago, oceans.calling said:

We were given 1:00 embarkation time on our Aug cruise.

No, you were given a 1 PM check in time. 

How long you have to wait before boarding can vary.

The horrific reviews are from cruisers who don't understand that they are sailing on an international cruise line (roots in Italy) that serves an international clientele and not sailing on Carnival, NCL or RCCL.

We cruise Celebrity (also Princess, HAL, and Viking Ocean) and greatly enjoy MSC.

I especially enjoy the food in the MDR as it is Italian (Italian American) cuisine as well as food that is like one would find in Europe, Asia, and South American.

It is unfortunate that MSC has decided to gear some of the food offerings in the MDR to the food tastes of some US cruisers.

6 hours ago, gizfish said:

The Meraviglia menus do not have a "primo" section.  It is called "starters."

I was using the correct term of "primo" as used in Italian culture to describe the first ("primo") course of pasta.  It is small in size and usually does not contain fish or meat. This information is included in case someone is ever told that a particular pasta course is not available as a "primo."

The "primo" comes after other courses such as the antipasto.

You are correct that MSC has dumbed down their menus (as have many cruise lines) to lump all the various courses that come before the main entree in the category of "starters."

However, for those who may wish to have the pasta as a "starter," if one tells the waiter that one wants the pasta as a "primo,"  he will know what you are ordering.

The confusion is among those who do not understand the difference between the dinner size pasta portion and the availability of almost any pasta dish as a "primo."

The "primo" is small and usually doesn't contain meat or seafood  which means depending on the dish, may not be available as a "primo" course.

When I have ordered the pasta as a "primo," it was a much smaller portion than an entree.

1 hour ago, heatherb1958 said:

 

Really ? Never ever seen that , for what reason do you know ? 

Well the solution to that problem is a collapsible bucket , babies just want to splash , doesn't matter if they are fully submerged or not. A bucket full of water and some toys they are happy. 

 

Read the prohibited (do not bring) lists available on cruise line websites. You will find it. (Carnival is an example).

Several reasons for the prohibition - limited public deck space and an obstacle for others on the deck; the health hazard of dumping contaminated water in deck showers stalls, drains or the gutters (including the flooding of deck gutters off private balconies causing overflow on balconies below and next to the dump site).

17 hours ago, heatherb1958 said:

 

Have you considered taking a small blow up baby paddling/splash pool . You could check with the pool deck attendants where best to place it on the deck for emptying,  there are plenty of grids/ washaways . 

I have seen that tip for others with little ones .

It also comes in handy in the cabin for giving baby a bath when you only have a shower available . 

Many cruise lines now have any type of blow up pool (including small bath tub size) on the prohibited list.

Check with MSC before bringing one.

My husband is lactose intolerant.

He has never had a problem on any cruise line because he knows what foods contains lactose and avoids them.

If he wants to "cheat," he uses Lactaid and limits his intake.

By the way, cream contains  a minimal amount of lactose and can be used instead of milk. Cream is available in both the buffet and other dining venues.

1 minute ago, amurray88 said:

 

Also incredible how other people view rules - whilst they themselves break rules in life. 

This is an assumption and perhaps a reflection of a personal philosophy.

There is another well know cliche about what happens when one assumes....

10 minutes ago, amurray88 said:

Cool, thanks for all your replies 😅 unreal

Our responses are very real and, thanks to the explanations you have received, ignorance can no longer be an excuse. 

May whatever the appropriate consequences of any decisions that are made occur, whether they are apparent or not.

Karma can be wanton (paraphrased to meet board guidelines).

One can put one's little one who is completely potty trained in the water and have a problem when there are others that are breaking the rule with swim diapers or whose parent is especially slick and just skipped the diaper completely.

A little one with diarrhea (and maybe fever and vomiting) as a result of swallowing contaminated water will certainly add to the pleasure of the cruise. 

There is a difference between recommendations (ie.,; dress codes)) and rules put in place to protect the health and welfare of everyone on board.

The restriction of no diapers  in the children's area  will vary from ship to ship based on the design of the baby area. Some pools are specifically designed to control the contamination of a leaky diaper; most are not.

The decision of whether to follow the rule that is in place to protect everyone or not follow it is a personal one and reflects upon one's personal viewpoint of their  place in the universe...

If it is true, it appears it may be a recently implemented restriction across the cruise line industry.

I have seen recent post regarding the same issue on MSC, RCCL, Celebrity, and other Carnival brands.

13 hours ago, MsTabbyKats said:

@mscdivina2016Did they offer you a refund/cancellation?  If so, why didn't you accept it?

The ship was chartered as a salsa cruise after he booked.

Notification was sent out and options for rebooking and refunds given. He refused all options and insisted on a cabin. He was given one as shown above (still wasn't happy).

All the information was slowly offered  in posts over several threads, including information offered by others on the same sailing.

By the way, how often does a cruise line get pushed to the point that a passenger is threatened with detention from law enforcement if they attempt to board the ship?

I am sure the moderator will remove my posts and his.

10 hours ago, FlyingCruiser2 said:

  They said the most important part was to let it come to room temp (said it was safe to leave out up to 4 hours), 

Cringe worthy advice. 

Four hours at room temperature is the limit at which food should be thrown out. A half hour should  safely bring the meat to room temperature.

We have never had  any problems with our MSC bookings.

The problems seem to occur when someone attempts to change the reservation and not being aware of the change and  cancellation policy of MSC.

And be aware of the story about being downgraded from Yacht Club. There is way more to the story and MSC was not at fault.  Instead it was a passenger who did not want to follow instructions when the ship was chartered.

Read the MSC policy that you posted.

You lose the deposit. No refund.

Whether is just $199 or $597 depends on the MSC policy on when changes are considered are cancellation. You need to look at the terms and conditions for your specific booking. 

I eat anything I want in moderation....

On 4/14/2024 at 6:52 PM, mscdivina2016 said:

 

 How would you like to book Yacht club and get downgraded to a regular balcony with no reduction in fare or access to Yacht club?

 

 

OP, there is a great deal more to this story than this rhetorical question and, in many of our opinions, is not MSC's fault.

As a result  of misbehavior by those who considered the short cruises a booze cruise, MSC tighten restrictions several years ago.  The restriction include not having drink packages available on certain itineraries from some ports on certain embarkation dates.

There is also a MSC Code of Passenger Conduct  and a section on alcohol use in their ticket contract on their website.

MSC is not an alcohol centric line and many are surprised at some of the areas on the ship where alcohol is not permitted. As any crew member is empowered to deal with those who are overserving themselves, there can be subtle controls, or not so subtle controls, placed on the passenger of which the passenger may not be aware. 

Anyone who has posted a review in which they complain of the lack of or difficulty obtaining a drink has been managed by the crew.