I know the feeling. I earned it on Oct 2022. As they were out of stock, I left request to send it to me by mail. Never got it.
This year I send reminder, that I still haven't got it. First they refused. Second time they sent request form, which I filled and sent back. Third time, after I filled form, they refused again.
In this point I was already upset....
After a few e-mail I added mbayley to cc and things happened, even I was not hopping anymore...