achman228

I have submitted the online forms multiple times in the past two months. The first response was like "it's passed to the loyalty dept as they can't solve it", and after that the response is pretty much the same around the theme "be patient". As grandma suggested, we will have to deal with it onboard if not resolved prior. This is very disappointing how Azamara handles the IT upgrade failure. The more repeated requests sent, the longer the backlog. Vicious circle.... Thank you all for sharing the ideas and experience 😄.

Similar canned responses from customer service. We are trying to get the loyalty information corrected before the cruise in Nov. Last year we got the discoverer status from the equivalent celebrity status, but it was changed to preview after Mar. After completing the online form several times, mine was changed to explorer but my partner's is still preview. Now we only get the similar messages asking us to be patient without any solid action / timelines on their side. Any suggestion to get this corrected before Nov?