I have submitted the online forms multiple times in the past two months. The first response was like "it's passed to the loyalty dept as they can't solve it", and after that the response is pretty much the same around the theme "be patient".
As grandma suggested, we will have to deal with it onboard if not resolved prior. This is very disappointing how Azamara handles the IT upgrade failure. The more repeated requests sent, the longer the backlog. Vicious circle....
Thank you all for sharing the ideas and experience 😄.